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Unsubscribed List

Unsubscribed List

Should really have a column of which list it dropped off of, so that we can track this. We have 4 different organizations that we do blasts and events for . . . unsubscribe does nothing for me, if I don't know the list it came from - especially if you're working with a large volume and lots of lists.
72 Comments
Moderator
Status changed to: Closed - Not Enough Votes
 
Occasional Contributor
We handle multiple email campaigns for different clients. The unsubscribe email notification makes no specification on which contacts unsubscribed from which list. This makes the notification useless and essentially the email becomes spam. Can you add the list that the contact is subscribed too, for a more accurate picture of who is subscribing/unsubscribing? That would make this email notification far more useful.
Moderator
Status changed to: Voting Open
 
Moderator
Status changed to: Closed - No Action
 
Occasional Contributor

Can you still show the list that an Unsubscribed email address was on, so we can know what field of interest / category they were listed in ?

 

Member

The lists of who unsubscribed should include a column showing what email list the person belongs too.  It's important in analyzing the data.

 

For example, let's say I sent a campaign to a list called LA Residents and also a separate list called LA Homeowners.   It would be useful when looking at the report of who unsubscribed to see which list the person was on.   It would help in analyzing.

All Star
All Star
When someone unsubscribes, it would be beneficial to know what list they were from. It is possible to see their engagement history, which is also interesting, but knowing how they were related to the organization would also help. Thanks!
Administrator
Status changed to: Voting Open
 
Occasional Visitor

We've spent many years gathering contact info for our association and when someone requests to be unsubscribed, I would like to know which of our lists they were on so that I can keep our data up to date. Your team says they have no way to know which list the person who unsubscribes is on but when I put them in their particular list, you know which list they're on so I don't see how you don't still have that info - the email is still there in your system until I delete. You're no help to us at all.

 

Alyce Heath, Association Manager, Society of Illustrators of Los Angeles

All Star

With GDPR it is essential that our supporters can easily unsubscribe from a particular list - and we need to know which communications they still want to receive to ensure we are complying with their wishes.  When we get the notification email a contact has unsubscribed it needs to tell us the updated information so we can amend their record on our database accordingly.  As we use Donor Perfect, (which integrates with Constant Contact) having the automatic entry showing 'Do Not Email' for all unsubscribes is not helpful if just one publication has been unsubscribed from.

We are unable to contact these people to confirm their preferences as we no longer have their consent to contact them.  Our hands are tied and we are potentially losing supporters and donations because of this -  something no charity can afford to do!

Clare Flexman, Mary How Trust for Cancer Prevention, West Sussex, UK