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Unsubscribed List

Unsubscribed List

Should really have a column of which list it dropped off of, so that we can track this. We have 4 different organizations that we do blasts and events for . . . unsubscribe does nothing for me, if I don't know the list it came from - especially if you're working with a large volume and lots of lists.
3 Comments
Administrator
Status changed to: Voting Open
 
Occasional Visitor

We've spent many years gathering contact info for our association and when someone requests to be unsubscribed, I would like to know which of our lists they were on so that I can keep our data up to date. Your team says they have no way to know which list the person who unsubscribes is on but when I put them in their particular list, you know which list they're on so I don't see how you don't still have that info - the email is still there in your system until I delete. You're no help to us at all.

 

Alyce Heath, Association Manager, Society of Illustrators of Los Angeles

All Star

With GDPR it is essential that our supporters can easily unsubscribe from a particular list - and we need to know which communications they still want to receive to ensure we are complying with their wishes.  When we get the notification email a contact has unsubscribed it needs to tell us the updated information so we can amend their record on our database accordingly.  As we use Donor Perfect, (which integrates with Constant Contact) having the automatic entry showing 'Do Not Email' for all unsubscribes is not helpful if just one publication has been unsubscribed from.

We are unable to contact these people to confirm their preferences as we no longer have their consent to contact them.  Our hands are tied and we are potentially losing supporters and donations because of this -  something no charity can afford to do!

Clare Flexman, Mary How Trust for Cancer Prevention, West Sussex, UK