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Unsubscribed List

Unsubscribed List

Should really have a column of which list it dropped off of, so that we can track this. We have 4 different organizations that we do blasts and events for . . . unsubscribe does nothing for me, if I don't know the list it came from - especially if you're working with a large volume and lots of lists.
72 Comments
Visitor
Please see notes above. Thank you!
Occasional Advisor
It would be nice if contact records for opt outs and unsubscribes would retain the info of the list(s) to which contact belonged before they opted out or unsubscribed
It would be very helpful if we knew what list a person was on when they opt out.
Solution Provider
We have over 40 different lists that a contact may be assigned too. The most common unsubscribe we get is from someone receiving the wrong email message. This is usually caused by mistakenly adding an inappropriate list to a specific email. Reviewing an unsubscribe email list history is very helpful in preventing others from being sent an improper message. Without that information we don't know the list that was inadvertantly added to an email send. Please let the email list history of an unsubscribe remain in the contact profile.
Regular Visitor
I recently received the constant contact Report " Updated Subscriber Notice". This report listed New Subscribers however it did not note to which of our newsletters these people subscribed. As we have more than one newsletter it would be very helpful for us to know this pertinent information. I hope this feature might be added to future subscriber update reports.
Member

I am fairly new to CC and I'm having trouble with list management. I misunderstood how it worked at first, and now, i'm just stuck. Here's the issue. I setup the custom unsubscribe form so that users could add / remove themselves from lists as they wish. I assumed that these were unsubscribes - as the form says unsubscribe at the top, the button at the bottom says 'yes, unsubscribe' and the confirmation page says unsubscribe confirmation. I regularly update my contacts from my management system, and CC currently gives me no way of telling which contacts have removed themselves from any given list. Can you please add this as a feature. It would be ideal if an unsubscribe from a list was treated similarly to an unsubscribe from all lists. I'd like to be able to see who removed themselves from each list. Thanks

Moderator
Status changed to: Voting Open
 
Moderator

Thanks for posting this feedback!

Moderator
Status changed to: Voting Open
 
Contributor
It is helpful to know where the person was listed.
Moderator
Status changed to: Closed - Not Enough Votes
 
Occasional Contributor
We handle multiple email campaigns for different clients. The unsubscribe email notification makes no specification on which contacts unsubscribed from which list. This makes the notification useless and essentially the email becomes spam. Can you add the list that the contact is subscribed too, for a more accurate picture of who is subscribing/unsubscribing? That would make this email notification far more useful.
Moderator
Status changed to: Voting Open
 
Moderator
Status changed to: Closed - No Action
 
Occasional Contributor

Can you still show the list that an Unsubscribed email address was on, so we can know what field of interest / category they were listed in ?

 

Member

The lists of who unsubscribed should include a column showing what email list the person belongs too.  It's important in analyzing the data.

 

For example, let's say I sent a campaign to a list called LA Residents and also a separate list called LA Homeowners.   It would be useful when looking at the report of who unsubscribed to see which list the person was on.   It would help in analyzing.

All Star
All Star
When someone unsubscribes, it would be beneficial to know what list they were from. It is possible to see their engagement history, which is also interesting, but knowing how they were related to the organization would also help. Thanks!
Administrator
Status changed to: Voting Open
 
Occasional Visitor

We've spent many years gathering contact info for our association and when someone requests to be unsubscribed, I would like to know which of our lists they were on so that I can keep our data up to date. Your team says they have no way to know which list the person who unsubscribes is on but when I put them in their particular list, you know which list they're on so I don't see how you don't still have that info - the email is still there in your system until I delete. You're no help to us at all.

 

Alyce Heath, Association Manager, Society of Illustrators of Los Angeles

All Star

With GDPR it is essential that our supporters can easily unsubscribe from a particular list - and we need to know which communications they still want to receive to ensure we are complying with their wishes.  When we get the notification email a contact has unsubscribed it needs to tell us the updated information so we can amend their record on our database accordingly.  As we use Donor Perfect, (which integrates with Constant Contact) having the automatic entry showing 'Do Not Email' for all unsubscribes is not helpful if just one publication has been unsubscribed from.

We are unable to contact these people to confirm their preferences as we no longer have their consent to contact them.  Our hands are tied and we are potentially losing supporters and donations because of this -  something no charity can afford to do!

Clare Flexman, Mary How Trust for Cancer Prevention, West Sussex, UK

Regular Visitor
Dear Constant Contact, I have been a customer with constant contact for over 10 years. I have generally been pleased with your email service and use it faithfully every month to stay in contact with my customers. However, today I discovered some disturbing system errors that have either unsubscribed customers incorrectly or gives me a message that I unsubscribed them which I didn't. There was also an issue of customers not assigned to lists which you cannot even add a customer unless you assign them a list. The tech fixed that today, but still confused on where I stand with customer being added to list, why some emails are engaged and others are not, when they should be by all accounts. When I check on a particular customer something has been changed in their profile. One particular customer showed unsubscribed today November 30, and it reported I was the one who did it, and I did not remove the customer. Really strange. I was also looking for a customer list/feature that tells you whether it was the customer or me that unsubscribed or added them, but I don't see how you can pull that list. You have to look at each one individually. I am completely overwhelmed with this email service and not sure how to mover forward, short of finding a new service. Judy Hudson, Easton Pilates
Moderator

Hi @JudyH795 I apologize for any confusion there may be with your contacts. Have you deleted a list, but chose delete the list only?

 

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If so, only the list name gets deleted while contacts are left in your account. This option can cause contacts that were only on this deleted list to be left in your account without being assigned to any other list.

 

We would also like to clarify what exactly you meant by some emails not being “engaged.” Are you referring to contacts opening or clicking links in the emails you send? Do you have any examples of either contacts you have not engaged with, or that showed you unsubscribed them when you did not? Having these details can help us look into this further for you. Please send these examples along with a reference to this post and your username to social_support(at)constantcontact(dot)com.