Unsubscribers

[GiseleH5]

I used to be able to click on Unsubscribed (or the number) to see who unsubscribed and why. I can no longer see them. Why is that? Thank you.

[Caitlin_M]

Hi @GiseleH5. This is the case with emails that have multiple sends, such as automated resends to non-openers and A/B subject line testing, which is what you have been using recently. Since each email is its own sent version, you will need to view the reporting for each send by clicking on View Report under the Email Details page and then use the dropdown to select Unsubscribed.