Updating e-mail addresses mystifying

[KenM75]

I just want to change a subscriber's e-mail address. I found how to add a new address but can't seem to delete the old address. From my perspective this ought to be a snap, but I'm having to call tech support to get advice for what ought to be a straightforward action.

[Hannah_M]

Thanks for sharing this feedback, I am sorry for the confusion. Did you click into the contact to make the edits or did you upload a file of contacts for the update?

Thanks.