I'm not sure how to edit. I simply want to add first and last name to an already existing contact.
I am sorry for the confusion. Click into any contact to add, edit, or remove any details. The same card (with more options) is still a available for a contact.
You can delete a contact by checking them off in any list view and use the More Actions menu to delete.
From within the contact details you can click on any information you want to edit and you will see the area open up. You can also click "Permission to Send" to Unsubscribe a contact instead of deleting them from the account.
I'm sorry to hear you are having trouble. You can edit a contact's information by first going into their profile. I am including additional steps in the link below:
View or Edit a Specific Contact
Please continue to let us know of any feedback that you have.
Thank you for your feedback!
When you are correcting bounces you can either click in to the profile of the contact and correct the email address that way or you can click on the pencil to the right of the email address to correct it. Which way are you trying to correct the email address? If you click inside the profile can you choose save? If you click on the pencil can you click enter to save the email address?
We would be happy to continue to help you troubleshoot. Please reach back out to us with more information on this or with any other questions or feedback!
Thank you for supplying your feedback to us. It is very important, and we highly value your opinion. Was there something specific about editing a contact that was difficult? Are you adding information? Are you trying to remove fields from an existing contact?
We do have another option available for you to update multiple contacts inside of the account at one time, by using a spreadsheet. You go through the "Add from a File" menu like normal, and when you get to the final step asking you to choose "What lists the contacts will be stored in", check the box at the bottom of that menu saying "I'm updating existing contacts, no need to worry about lists or tags". If you choose that option and submit the import, the system will go through and make sure that all of the information stored in the fields you labeled,match the information that is stored for the contacts.
Here is an FAQ that will walk you through importing from a file: http://knowledgebase.constantcontact.com/tutorials/KnowledgeBase/6452-import-contacts-from-a-file-vi...
Be on the lookout for an email from us with some detailed, step-by-step instructions on how you can use this feature as well. And as always, please don't hesitate to let us know any time you have questions, more information, or any feedback to give us!
My comment is that I have tried and tried to contact you people to get some help..nobody gets back to my request and all you want is my opinion of how this is going. Thit is not working. Can someone at least return my phone call. 604-824-**Removed by moderator**
When adding names to a already existing email, click the email to open their profile. Once in their profile, click the Contact Name at the top, update, then click the blue save button.
If you have any other questions don't hesitate to get in touch with us. Keep voting for ideas and giving us feedback, we want to know what will make the system better!
Sorry you are having issues, if you need immediate assistance reach out to our support team either by phone or by chat through the Help link in your account and they will be happy to help. I have sent you an email with my contact information. I am available to walk you through uploading and managing your contacts and also introduce you to the features that are included with your account.
Looking forward to getting everything taken care of on your side.
Thank you for supplying your feedback to us. It is very important, and we highly value your opinion.
There are different ways of editing contact details inside of your account. When viewing a contact, and you click to edit a field of information inside of their contact details page, you have to be sure to hit the "Save" button, near what you are editing. Once you have hit "Save", both the Save and Cancel buttons should disappear. This tells you that the system grabbed that changes you made.
The other option you have for updating contacts, is through a spreadsheet. This route is very handy if you need to update information for multiple contacts at once. In that case, you would format an excel spreadsheet to contain the contacts and the information that you want stored for them. Once you have your file set, you can import that by click "Add from a File" in the Add Contacts menu in the account. Once you choose your file where it is saved on your machine, the next step will be to label your columns of information. Here, make sure each column is titled correctly with what is contained in that column. Once you hit continue, and the system asks you where the contacts will be saved, you should see an option to select "I'm updating existing contacts, no need to add Tags or Lists".
Check off this option and then submit your import. The system will go through, it wont change where the contacts are stored at all, it will simply make sure that the contacts information matches the information that you set inside the Excel File before importing.
Here is also an FAQ that will walk you through importing from a file: http://contacts.constantcontact.com/articles/FAQ/4858
I know this is a lot to read through. If you have any questions on this process at all, please don't hesitate to reach back out to us. We would be more than happy to walk through this with you. Also, let us know any time you have questions, more information, or any feedback to give us!
Sorry to hear of the frustration regarding editing contacts. To edit you will want to click into any of the contacts individual details. You will be able to click on any information you want to update and the area will open up for you.
Hannah/Moderator, The prefix (Miss/Mr./Ms etc) does not show up on the contact "card". As example, our company CFO mistakenly input her name as Mr. Julie x. I would like to change it to Ms. Julie x so she can stop getting e-mails saying Dear Mr. X. WHERE is the prefix on the contact card? I would love to click on it as your instructions say above, but it's not there. If I download a contact list, it appears on the report. But not on the edit screen. Help!
Hi StacieB23241 ,
Can you email us at social_support(at)constantcontact(dot)com so I can look into this for you? Please refernce this post and include the exact email address that has the prefix information hidden.
You can now add a new email address to the same contact if you do not want to delete their old email and keep it for your rercords. You can also place the old email on "temporary hold" so you don't send to it without deleting it. Just click on the link to view how to do that. Thanks!
Social Support and Commnity
Thank you for reaching out to us Richard! I'm sorry you are having difficulties changing an email address for one of your contacts. Below I have provided the steps on how to change this and other information for a contact's profile.
View or edit a specific contact's details
If you have any other questions or feedback, please let us know!
Thank you for your feedback. These changes have been made to allow for features that customers have been asking for, unfortunately there's no way to change you back.
Can you give us some more details on why you are finding it difficult? Any information you can provide would be greatly appreciated as we are continually making adjustments.
I am including some additional information in the link below to update contact information:
View & Edit Specific Contact Information
Thank you for reaching out to us Judy! Click on the link below for the steps on adding in names for your contacts.
How to edit contact details
If you have any other questions or feedback please let us know!
Hi Sarah,Thank you for your post. Yes, you can change a contact's email address, by clicking on their name from the list view. This will bring you to their contact profile. About half-way down the screen, you will see their current email address. Click in that area and you will be able to make the change. Be sure to hit Save when you are done.
For more information on editing contact information, please click the link below:View or Edit Specific Contact Information
Thank you for your feedback! Below I have provided links to the steps to add a list.
Adding a contact list
What were you finding difficult about adding or editing a contact list?
Please feel free to reach back out to us with any other questions or feedback!
I will be happy to help you with this. If you're adding them one by one, you want to click the "Add Contact" button then click the "Add" link under Additional to choose a field and input your information. As for the file import, please make sure that you select the fields in Constant Contact during the upload to match the fields from your file. Here's how: Adding Contacts from a File
Hope those steps help!
Social Support and Community
I am very sorry to hear this happened to you. I appreciate your feedback on the process, I can understand how this could be confusing. I hope you were able to re-update the Company name for all and then change just the one contact to another company name.
I am sorry to hear of the trouble editing, are you seeing any errors when you try this? What browser are you working in when this happens?
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