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Solution Provider
HaysMediaGroup
Posts: 5
Registered: ‎07-24-2009

Where did the no permissions set list come from?

Hi, I have run several events now with the new reporting system. How are contacts ending up in the "no permissions set" list? This is a new list to me. They are new contacts from an event but they are not being placed into the list that they should be if they decided to opt-in to my mailing list.
jaredmerc
Posts: 204
Topics: 0
Kudos: 3
Solutions: 1
Registered: ‎03-29-2013

Re: Where did the no permissions set list come from?

Hi,

 

I am sorry for this issue you are experiencing.  The no permissions set list is for people that did not select to be included on your list.  So you did gather their information but they did not select to receive your newsletters.  The new contacts system helps you manage contacts in Constant Contact even if you are not planning on mailing to them or don't have permission to.  The contacts that did select to receive your mailing list are in your personal general interest list. 

Jared M.
Tier 2 Technical Support Specialist
New Member
DaveH827
Posts: 1
Registered: ‎11-02-2013

Re: Where did the no permissions set list come from?

These names were given to my contact to include in our data base. Why do I have no permission set?????

CTCT Employee
AlbertL93
Posts: 39
Registered: ‎05-18-2012

Re: Where did the no permissions set list come from?

Hello Dave, 

 

The "No Permission Set" category shows and includes addresses from any upload/import you do and do not select the check box to indicate you have permission to send to them. We intend that category to be used as if these customers have given you their email addresses but no permission to email them yet. 

 

You can go to each contact and select the Permission to send option to the right of their email address and they will be added to your Active contacts. To set permission to send while adding contacts just follow the directions in this link.

 

Albert L. 

Social and Customer Engagement Specialist

Occasional Advisor
JohnJ1
Posts: 32
Registered: ‎08-15-2013

Re: Where did the no permissions set list come from?

This is so incredibly stupid.

 

For years were have had the trolls in the Constant Contact compliance section hammering us that we cannot add contacts we don't have permission to add. Now it's Ok as long as you don't sent to them?????

 

Reading thru the comments in the last few months it is clear that Constant Contact has lost contact with reality, not to mentions the customers it works for.

 

Buy 1 share of Constant Constant stock so you have standing to raise cain at a stockholders meeting. (It also means that Constant Contact must now send you all of the financial data the SEC requires.) Hit them in the wallet the way they are hitting their customers and they will take notice.

New Member
ArletteM
Posts: 1
Registered: ‎11-25-2013

Re: Where did the no permissions set list come from?

How do I move them from the no permissions set list to another list?

 

Thank you.

 

Lynn Martin

Marissa_R
Posts: 3,643
Topics: 435
Kudos: 215
Blog Posts: 306
Solutions: 85
Registered: ‎10-18-2010

Re: Where did the no permissions set list come from?

Hi Lynn,

 

You can go into the individual contacts, click on where it says "No permission set". That will open it up so you can then click on "Permission to send". Once you click on that, a new box will appear underneath where you can click the + to choose a list to add it to.

 

I hope that helps!

Marissa Rogers
Community & Social Media Support

If you find my post helpful, and it answers your question, please mark it as an "Accepted Solution"

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New Member
LisaA63
Posts: 1
Registered: ‎01-16-2014

Re: Where did the no permissions set list come from?

I have over 90 contacts that have been put on the "no permissions" list -- is there a way to bulk change this status as I DO have permission to send to them?  It's not very cost effective for me to sit and click on each of these 90+ names to change their status...not a good situation...hope there is a better solution!

Marissa_R
Posts: 3,643
Topics: 435
Kudos: 215
Blog Posts: 306
Solutions: 85
Registered: ‎10-18-2010

Re: Where did the no permissions set list come from?

Hi Lisa,

 

Yes, you can go into your Contacts > click on the "No Permissions Set" folder on the left. Select all the contacts > Export them. Then save on your computer and re-import.  During the re-import, choose that you do have permission.

 

Hope that helps!

Marissa Rogers
Community & Social Media Support

If you find my post helpful, and it answers your question, please mark it as an "Accepted Solution"

Are you on Twitter? Follow me here!