08-26-2013 03:06 PM
08-27-2013 02:13 PM
I am sorry for this issue you are experiencing. The no permissions set list is for people that did not select to be included on your list. So you did gather their information but they did not select to receive your newsletters. The new contacts system helps you manage contacts in Constant Contact even if you are not planning on mailing to them or don't have permission to. The contacts that did select to receive your mailing list are in your personal general interest list.
Tier 2 Technical Support Specialist
11-03-2013 12:14 PM
The "No Permission Set" category shows and includes addresses from any upload/import you do and do not select the check box to indicate you have permission to send to them. We intend that category to be used as if these customers have given you their email addresses but no permission to email them yet.
You can go to each contact and select the Permission to send option to the right of their email address and they will be added to your Active contacts. To set permission to send while adding contacts just follow the directions in this link.
Social and Customer Engagement Specialist
11-03-2013 01:30 PM
This is so incredibly stupid.
For years were have had the trolls in the Constant Contact compliance section hammering us that we cannot add contacts we don't have permission to add. Now it's Ok as long as you don't sent to them?????
Reading thru the comments in the last few months it is clear that Constant Contact has lost contact with reality, not to mentions the customers it works for.
Buy 1 share of Constant Constant stock so you have standing to raise cain at a stockholders meeting. (It also means that Constant Contact must now send you all of the financial data the SEC requires.) Hit them in the wallet the way they are hitting their customers and they will take notice.
11-25-2013 08:39 PM
You can go into the individual contacts, click on where it says "No permission set". That will open it up so you can then click on "Permission to send". Once you click on that, a new box will appear underneath where you can click the + to choose a list to add it to.
I hope that helps!
01-16-2014 01:04 PM
I have over 90 contacts that have been put on the "no permissions" list -- is there a way to bulk change this status as I DO have permission to send to them? It's not very cost effective for me to sit and click on each of these 90+ names to change their status...not a good situation...hope there is a better solution!
01-16-2014 03:07 PM
Yes, you can go into your Contacts > click on the "No Permissions Set" folder on the left. Select all the contacts > Export them. Then save on your computer and re-import. During the re-import, choose that you do have permission.
Hope that helps!
06-10-2014 08:24 PM
I tried the Export them. "Then save on your computer and re-import. During the re-import, choose that you do have permission." Tried it twice, in fact. Does not seem to work. Changing each contact individually seems to be required. I've 958 left to go. Yikes!