Sometimes when I make a new contact, there is a save button. Often, there isn't. Are these contacts being saved? I don't have time to scroll through the enormity of our list looking for one new email.
SAVE SAVE SAVE
I spent the last two hours loading contacts from business cards only to lose them all while trying to find out how to save. All I see is a "continue" button, but no save button. I clicked on "sign-up tools" trying to determine how to save, but unfortunately lost everything without any warning. Extremely frustrating. Which this software were more user friendly for someone like myself just starting without much training.
I am sorry to hear this happened. The continue button is the button you will want to push to move forward with adding contacts to your account. This will take you to the next step of which list you would like to save the contacts in. Can you give this a try again?
Thanks for your feedback on this!
Once you've entered in the contacts' information you should see a blue button at the bottom right hand corner that says "Continue" like you see here:
By clicking that button you'll be taken to the next page where you can choose what list you would like your contacts added to, or you can click the blue plus sign to create a new list. You can also add tags to your contacts from this screen. It'll look like this:
And clicking "Import" will add the contacts to your account and finish the process for you. Are you experiencing any issues where the buttons like "continue" and "import" are not displaying on your screen? If so, please let us know so that we can take a closer look and see what's going on, thank you!
I am sorry to hear that you are having trouble adding a group of contacts. When you are adding the contacts, what option are you choosing: Add from file, add multiple contacts, or add a single contact? What happens when you try to add contacts, do you get an error, cannot press the continue button, or something else?
Currently the only way to edit the type of address or phone is to create a single contact, where it allows you to specify home, work, other. If you are uploading via any other method, it will default to Home like you stated.
I've had the same problem!!! Entered 20 contacts, lost them. Thought I did something wrong because I left and came back. Entered 40, clicked continue, and POOF! All my data entry is gone!!!
Can anyone help? I have to believe they're saved somewhere...but not sure where.
This is a major UX issue for new users, which I am...but thinking maybe I may not be after this.
Can't believe these things haven't been fixed. it is now June 16, 2020, and I am asking the same question. Where is the SAVE BUTTON and why couldn't CHAT help me? They tried to find articles to send me that did not help. Where is the bleepin' SAVE feature? I have been on hold for over 1 hour.
Hi @PJohnson where in your campaign are you looking for this button? Where do you expect the save button to show?
Reply from @PJohnson
I found out there is not a "SAVE" button at the end of a page of contact inputs. It says "IMPORT". Guess I and others thought "SAVE" should come before "IMPORT".
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