cannot get contacts to load

0 Votes
Trying to add more contacts and contacts will not load. Continue to get the message, sorry, something went wrong, try again later. I have tried through the explorer browser and Mozilla browser. Can you tell me how to get past this?
5 Comments
Moderator
Status changed to: Open Questions

Are you still encountering this error @PWNC?  Sorry to hear you are having trouble.

 

Let me know and I'll be happy to have someone reach out to you.

Regular Participant

yes.. continuing to have the same problem....

 

Moderator

That's not good!  I've sent your issue over to our Support Team to have someone reach out to assist.

Regular Participant

I have dealt with this same issue in our office on my own computer and on a couple of coworkers as well over the years. I thought I already posted my findings but after trying to remember how to do this for a third time, I finally wrote down my steps.  I'm not sure what causes it, but I think I figured out how to fix it:

You need to delete cookies in the browser.

Eventually it affects all browsers so I have detailed how to do that in the big 3 below:

In chrome: 

  1. click the settings menu (three dots on right) > then click “More Tools” > then click “Clear Browsing Data”
  2. On the next screen select “the beginning of time” and check the box next to “Cookies and other site data” then click “Clear Browsing Data”
  3. Close out of constant contact and log back in.

You should then be able to get into the contacts section!

 

In firefox: 

  1. click the settings menu (three lines on right) > then click “Options” > then click “Advanced” on the left side
  2. Click on the “Network” tab
  3. Click “Clear Now” under the “Cached Web Content” section
  4. Close out of constant contact and log back in.

You should then be able to get into the contacts section!

 

In IE: 

  1. click the settings menu (“gear” symbol on right) > then click “Internet Options”
  2. Click the “Delete” button under “Browsing History” section
  3. Make sure the “Cookies and website data” box is checked
  4. Click “Delete” and close out of the dialog boxes.
  5. Close out of constant contact and log back in.

You should then be able to get into the contacts section!

Employee
Status changed to: Closed - No Action
 
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