I have sent you an email with my contact information, I would like to talk to you about this in more detail so we can fix what's happening. The pages are designed to remember what sorting option you prefer and keep those. Please get back in touch with us at your earliest convenience so we can try some troubleshooting steps.
I am sorry to hear of this frustration. Can you tell me more about where are you seeing this? Is this in the Did Not Open report?
Also, what browser/version are you working in when this happens?
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