I hate that you took a simple, easy to manage process and complicated it. Takes much longer to export contacts and I have yet to figure out why they're no longer in alphabetical order and why I can't put them in order. I know, I know, I should take the time to learn the new site or speak with your very courteous phone representative who called to walk me through it. And just as soon as I have that kind of time, I'll get right on it. If I had that kind of time, I would be collecting and managing my own contacts. Maybe sometime next year.
Thanks for this feedback. The search function now searchs everything but if you would like to narrow it down more you can use the Advanced options under the main search box.
Your answer is incorrect. There is no ability to search, for example @yahoo.com
Thanks for yoru feedback. You can search by domain only if you want. If you would like to use the basic search box you will have to leave out the @ sign.
Or you can click the "Advanced" link under the basic search tool and include the @ sign if you want. You will see in this example I have searched by "Email Address" and "Ends with" since we're using a domain as the example.
Are you seeing an error when you try to do this?
Thanks for this feedback. Please let us know what questions we can help with to help make the process simpler.
Thank you for your feedback, David!
If you export the unsubscribed contacts it will give you a "last updated" date. This date could be the date that they unsubscribed or the last time this contact was updated. The last time they were updated could mean the last time someone tried to add the contact to the account but they could not be added because they were unsubscribed, it would then change the "last updated" date.
We appreciate your feedback and take it very seriously. Please don't hesitate to reach out to us with any other questions, concerns or feedback!
I have sent you an email with my contact information, I would like to talk to you about this in more detail so we can fix what's happening. The pages are designed to remember what sorting option you prefer and keep those. Please get back in touch with us at your earliest convenience so we can try some troubleshooting steps.
I am sorry to hear of this frustration. Can you tell me more about where are you seeing this? Is this in the Did Not Open report?
Also, what browser/version are you working in when this happens?
Hi MarthaC16 ,
Sorry to hear you are having issues adjusting to the new format. The Add Contacts process is the same as before -- Adding Contacts one by one, several at a time, from a file etc. The layout on that part has just changed with the new interface. As for searching, we have now provided 2 ways to search: 1) a quick search so you can enter the contacts' first/ last name and 2) Advanced Search to be able to filter your searches better. Pelse feel free to try both. Also, you can go to our Contacts Resource Center so you can learn about all the new features.
Hope this helps.!
Thank you for your feedback and ideas, we are gathering information from customers on what they would like to see in the system to make things smoother for what they do. Your feedback is important for us to know how to serve you best! If you go to your contacts tab, and go to Unsubscribes on the left you can select all the information for Export. This isn't exactly all of the information you are looking for but it may be a good start to a printable report you can use.
Please continue to provide us with detailed feedback and vote for other ideas you think would be helpful!
Thank you for reaching out to us, Teena! Below I have provided a link to an FAQ that will give you the steps to sorting your contacts.
How do I sort my contacts?
Within the FAQ it says this "When you are viewing your individual contacts, every column heading can be used to sort through them. Just click on a heading." below I have provided a picture of the heading. You can simple click on Name, Email, Company, City, State and it will allow you to sort alphabetically.
If you have any other questions or feedback, please let us know!
I was told by your chat agent i needed to post this. So hopefully someone will read this and see if this is a Good Fix for All.
I send out an Email marketing letter to 500. 5 opt out. I go to Contacts, Unsubscribed, and those 5 are there. Columns show date I added them, but no date they were removed. I go to my computer where my Original list came from and easily delete those 5 from my master to make sure if i send a letter out from my computer vs Constant contact.
I send out a second email marketing to 445.. 15 opt out. I go to Contacts, Unscribed, and now i see 20 unsubscribed contacts. There is no date indicating what date they opted out. so for me to go to my master list on my computer, I will have to look up all 20 (including the first 5) one at a time.
Next month if I have 10 opting out, then it will be impossible for me to manage my master with making sure i do not ever send opted outs from CC or my master list. I had a fuming person today yelling at me.
Can you add Opted Out Date Column in Contacts Section
Add Unscribed or opted out area on the Email Mareting page where you click on the date of your email and it already shows how many you send to, how many clicked, and what link they clicked on , AND How many didn't open it...
i would lappreciate your at least emailing me that you are working on this.
Thank you for your great feedback! You can actually see your unsubscribed contacts from the Email tab > Reports and in the table below the graph click the number in the Opt Out column for the email you are interested in. We are also working on adding a feature that will allow you to see who has unsubscribed from a uploaded file, so stay tuned for this future update. Please keep providing us with valuable feedback about making the product better and remember to vote for other ideas you think would be helpful.
I'm very sorry for the inconvenience these changes have caused. Our developers are working hard to add features based on feedback from our customers. What are the specific features you are looking for?
This used to be possible! And it was helpful - it made it easy to see who were the recent unsubscribes.
Thank you for your feedback! It is very important, and we highly value your opinion. Please continue to vote, and don't hesitate to let us know any time you have questions, more information, or any feedback to give us! You can also reach our support team at 800-240-2302.
Thank you for being a part of Constant Contact!o
Thank you for your feedback! Currently the bounce report is sorted by date and you can choose to sort it by bounce type, we don't offer the ability to sort it alphabetically. You can export the report to excel and sort it alphabetically that way.
Regarding printing the reports for an email, we do not offer the ability to print those reports however, you can export them to excel and print them from there.
Click on the link below for steps on exporting reports:
We appreciate the feedback and encourage you to continue you voting if you agree. If you have any other questions or feedback please feel free to reach back out to us. You can also reach our support team by phone at 800-240-2302.
Thank you for being a part of Constant Contact!
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