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cant see removed by date

cant see removed by date

with the new formatting, I can't see when someone unsubscribes themselves. I can see when they were added, and updated, but not unsubscribed. this new formatting is more difficult to figure out.
178 Comments
CTCT Employee

Hi Ryan,

 

Thank you for your feedback!  It is very important, and we highly value your opinion. Please continue to vote, and don't hesitate to let us know any time you have questions, more information, or any feedback to give us! You can also reach our support team at 800-240-2302.

 

Thank you for being a part of Constant Contact!o

CTCT Employee

Hi Mike,

 

Thank you for your feedback!  Currently the bounce report is sorted by date and you can choose to sort it by bounce type, we don't offer the ability to sort it alphabetically.  You can export the report to excel and sort it alphabetically that way.

 

Regarding printing the reports for an email, we do not offer the ability to print those reports however, you can export them to excel and print them from there.

 

Click on the link below for steps on exporting reports:

 

Exporting reports

 

We appreciate the feedback and encourage you to continue you voting if you agree.  If you have any other questions or feedback please feel free to reach back out to us.  You can also reach our support team by phone at 800-240-2302.

 

Thank you for being a part of Constant Contact!

CTCT Employee
Status changed to: New
 
Occasional Contributor
Before the recent contact changes, I used to see unsubscribe reason when I exported unsubscribes. If someone said the person was deceased, or they had moved out of state and were no longer interested in our organization, I used that info to suspend their account in our membership database. Without that reason, I can no longer keep our membership database up to date and we continue to send these people mail. In the case of deceased people, this is offensive to their relatives, in the all cases, it's a waste of our resources.
Occasional Contributor
In the download of unsubscribes, I think, but I'm not entirely positive, that you have added back the "unsubscribe date" in the column that's called "Updated at". If that's true, thank you for bringing that feature back. I, like many Constant Contact users, maintain a membership database separate from Constant Contact, and I need that info to keep my membership database up-to-date.
Occasional Contributor
Sometimes people unsubscribe from our email list in Constant Contact, but then they ask us to email them something, like a link to a document that they asked for during our public radio pledge drive. When I can't email them through Constant Contact, I need to email them from my own work account. They have asked us for something, made a financial contribution to get it, I am honor-bound to deliver the item to them. If I don't know whom I need to follow up with, wow, I'm providing horrible service and worse, I'm failing to deliver on a promise.
Moderator
Status changed to: New
 
Occasional Visitor
makes it hard to search through!
All Star
You used to be able to sort by the date they unsubscribed but now, I can't find a way to do it.
CTCT Employee
Status changed to: New