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cant see removed by date

cant see removed by date

with the new formatting, I can't see when someone unsubscribes themselves. I can see when they were added, and updated, but not unsubscribed. this new formatting is more difficult to figure out.
178 Comments
CTCT Employee

Hi @MarjorieV5, I'm sorry we don't have a cumulative report that pulls from multiple email campaigns at this time. We are, however, gathering feedback for our engineers on this request. In the meantime, you can allow those who unsubscribe to record their opt-out reason by turning on this option in My Settings. Here's a helpful resource with the step-by-step instructions.

I don't like having to export the unsubscribes report every time I want to see when someone unsubscribes. That's a lot of work to find one person. Please put a column on the page with opt out date. Thanks!

Moderator
Status changed to: Voting Open
 
Administrator
Status changed to: Certified Great Idea
 
Member
It would be nice to have the date an account/email address unsubscribed in the reporting/export. That way I could filter to a date range and study the unsubscribes in a relevant manner versus just all history since we started using CC.
CTCT Employee

Hello @CoreyB4,

 

As a workaround you can use the 'Last date modified' for the unsubscribe contacts to figure out when they were unsubscribed. If they are still in an unsubscribed state, the 'last date modified' would be the date the contact went into unsubscribed status.

Visitor

Today, an email campaign had 12 unsubscribes, so I noted them in our CRM, Salesforce, check marked each contact in Constant Contact, selected "Manage Tags" and noted them as "Handled".

 

 

Now, there is 13 unsubscribes, and I can't tell which one is the new one and which ones I've already handled. I have to open them individually to see if they have been handled. This is VERY annoying and inconvenient. This was a nightmare on another email campaign since there were several new unsubscribes over the course of 2-3 weeks.

 

There needs to be a capability, such as a line through the email same as deleted emails on the bounced list, so I know which ones I've handled/noted in my CRM.

 

Thank you for your time and consideration.

 

CTCT Employee
Status changed to: Closed - Implemented