contacts not loading

[T.W8]

Using internet explorer and the contacts are not loading. in the background it says sorry we are having problems loading try again. was having the same problem several months ago and was using Mozilla. was told to stop using Mozilla and use internet explorer. Now the same problem.

[RobC263]

Hi There, the screen to add contacts is not loading. Please fix. Thanks, Rob

[Patrick_W]

Thank you for reporting this issue.  Are you still unable to load the Contacts page? 

Best,

Patrick

[Patrick_W]

Thank you for reporting this issue.  Are you still unable to load the Contacts page? 

Best,

Patrick

[anikac6]

I cannot load contacts either

[JudithH367]

Lots of issues with loading contacts and campaigns pages. Also when you're working on an email, it will just drop eveything. It says "oops..." What's going on? This is getting really frustrating. 

[RyanF71]

I have dealt with this same issue in our office on my own computer and on a couple of coworkers as well over the years. I thought I already posted my findings but after trying to remember how to do this for a third time, I finally wrote down my steps.  I'm not sure what causes it, but I think I figured out how to fix it:

You need to delete cookies in the browser.

Eventually it affects all browsers so I have detailed how to do that in the big 3 below:

In chrome: 

1. click the settings menu (three dots on right) > then click “More Tools” > then click “Clear Browsing Data”
2. On the next screen select “the beginning of time” and check the box next to “Cookies and other site data” then click “Clear Browsing Data”
3. Close out of constant contact and log back in.

You should then be able to get into the contacts section!

In firefox: 

1. click the settings menu (three lines on right) > then click “Options” > then click “Advanced” on the left side
2. Click on the “Network” tab
3. Click “Clear Now” under the “Cached Web Content” section
4. Close out of constant contact and log back in.

You should then be able to get into the contacts section!

In IE: 

1. click the settings menu (“gear” symbol on right) > then click “Internet Options”
2. Click the “Delete” button under “Browsing History” section
3. Make sure the “Cookies and website data” box is checked
4. Click “Delete” and close out of the dialog boxes.
5. Close out of constant contact and log back in.

You should then be able to get into the contacts section!

[Patrick_W]

Thank you for the feedback @RyanF71,

What is the experience that you are having that you are finding deleting cookies is helping?  Is the contacts page as a whole not loading?  Is it certain pieces of the page not loading?

Trying to understand, as we never want customers to have to delete cookies to see their contacts!

[RyanF71]

This issue that T.W8 described is the same one that I and a few other users on this forum have occasionally experienced. When you try to go to the main "Contacts" page, it never loads, just hangs there with the "loading" message. And ever-so-faintly in the background it display the following text in red: "We’re sorry, but something went wrong." Here is a photo of the screen:

Error loading Contacts page

Hope that helps explain it.  

It seems that once it happens, it will happen every time until you delete browser cookies. And then once cleared, it doesn't happen again. I faced it several times because of people accessing it from different computers in the office. But only a couple had it happen not everyone so it is intermittent and not replicable.