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exclude tags when sending

exclude tags when sending

I see that we can limit the people on a list who receive an email by picking specific tags to send to. But is there going to be the ability to exclude tags? meaning ' i want to send to everyone on this list EXCEPT the 'platinum donors' tag' for instance
75 Comments
Frequent Visitor

I was trying to send a message to all but 50 of my contacts; the 50 share a tag. I called, and the person I worked with was extremely helpful and found a back-door solution. Very complicated and time-consuming. And definitely something the average user, I think, would think about doing.

 

How about a feature when you 'narrow the list' of recipients? In addition to selecting recipients by tag, how about excluding recipients by tag?

Member
Since I host events all the time, I don't want to keep bombarding people with emails once they have signed up. It would be best for me to tag the ones who have signed up and then when I go to send out an email I can exclude that group.
Member
Right now, I am able to narrow down my list with tags, but what I really need is to exclude certain tags or lists. For example. I host events on behalf of our company. For those who sign up, I don't want to keep bombarding them with emails, so it would be nice to simply exclude them when I send out the email. Here's another example, I send out emails as part of my upsell campaigns to my current clients. Some of my clients have both a website and a mobile website. If I want to send an email out to my clients who have a website, then I would want to exclude the ones who have a mobile website. See how remarkable this little exclusion tool would be?!? Please, please, please work on this! It would be SO BENEFICIAL to all the marketers out there to help reduce the amount of emails going out and more than likely reduce the amount of unsubscribes and spam reports.
Established Member
I have a members list. I'd like to retain where we got those members using tags (i.e. Ohio Conference 2014). But if I'm sending a fundraising email to our members, I want to be able to exclude members from that list because I don't want the first email they receive to be an ask for money. Sending to our member list and EXCLUDING tags would be nice. Would also be relevant emailing our supporters list, but excluding XYZ states because they don't face the same legislative issues we're emailing about at the moment.
Occasional Visitor

I agree that an option for "advanced tag management" is needed and would be of greatest benefit to CC users with extremely large contact lists.

 

What if the ATM screen had options for the following:

  1. toggle to include/exclude x AND y when condition z = false
  2. toggle for include/exclude x when condition z = true
  3. toggle for include/exclude all except x when condition z = true/false ( z should allow for a specification of a numeric value for total # of tags AND/OR selection of specifically names tags)
  4. stop processing criteria checkbox (to identify the last logic to be used to create current send to list)
  5. priority ranking to designate the order the criteria should be considered
  6. a timing field for resends that can be set for criteria that should run on a resend - i.e. resend 2 wks after original send date should use criteria # n (so those that responded or paid don't get a reminder 2 wks after the original send)
  7. way to flag all settings on the page and save it as a set of "favorite" or custom criteria (that can get a meaningful name by the CC user)...i.e. ALL except platinum - 1st send, or ALL except platinum - 2nd send, or ALL except platinum without responses, or ALL except platinum with responses, etc. This would be a huge timesaver when considering advanced logic arguments - especially if the favorite could be copied, given a new name, and tweaked rather than starting over from scratch when creating similar ATM logic arguments with slightly different criteria.

I don't know what programming language CC uses, but I picture this feature working like a user friendly SQL query to fine tune contact selection.

Occasional Advisor
I'm 100% on board with the "exclude tag" idea. Similar to some of the posters above, we send out emails reminding people to sign up for our events, etc., and once they sign up, I don't want to include those people anymore. Currently I have to create separate tags for "signed up" and "not signed up", where I put everyone on the "not signed up" list and then remove from that list. This adds extra steps to my list management and more room for error.
New Member

Most of the issue and comment is relevant to me.

New Member

Really taking much longer time.

Visitor
Currently, I can only select contacts who are part of a list - I can then qualify it further by contacts who have specific flags set. The system should be modified to allow you to include contacts based on, not only the presence of a flag, but also the absence of a flag. e.g. send this to everyone on the Students list who DOES NOT have the flag AttendedCourse101 but DOES have the flag CommuterStudent.
Visitor
How about an exclude option? Here's what I mean: When I'm sending an offer to list A, I would like to exclude everyone who is also on list B from receiving the offer. It would be nice if, when I'm choosing which lists to send an email to, I could also have the option to exclude anyone who also appears on other lists.
Moderator

Thanks for your feedback about the use of Tags. We've heard some feedback about "excluding" tags but you gave a great example of how filtering would help! Thanks again.

Occasional Visitor
I would like to keep a master list and be able to exclude chose tags, rather than only being able to send to specific tags, because I have some people who cross over and if they are tagged with multiple things, there are instances in which I would rather exclude them so they can receive different messaging. Can it be made possible to narrow a list down by both inclusion and exclusion of a tag? Thank you!
Member
Dear CC developers, My company uses CC to invite various lists to our webinars. We send invites 3 weeks out, 2 weeks out, 1 week out, one day out. Each time I send my invitations, I want to exclude the names that have already signed up for my webinar. No sense reminding them to join when they have already signed up, right. So instead of creating master lists, exclusion tags, inclusion tags, etc. What would be nice is a very feature where I simply pick the lists I invite, then a field that says, EXCLUDE these email addresses from your invite...then send. Voila! Fast and easy to exclude names just for that invitation. After each invite, the exclusion list grows because more people register for the event as it gets closer. As they register, I add them to my exclusion list for each reminder email I send. That's it. Please consider this feature request...please! The way to accomplish this now is frankly a pain in the butt. Thanks!
Established Member
Hello,
 
I would like to suggest a new function for an "omit tag."
 
As of now, a user can tag various contacts within a contact list to a specific category. In the send stage of an e-blast, the user can choose the tag category to narrow down contacts being sent to. You know this already!
 
By adding the "omit tag" option, any contact tagged would (of course!) be omitted from the contact list. This would be really helpful when there are just a few names on a contact list that the user does not want to include. Right now the alternative is tagging more people, or even making a separate list altogether to keep all the right contacts together, which is much less convenient.
 
Let me know if you have any questions. Looking forward to hearing from you. Thanks!
Maria
Regular Visitor
Would like to be able to exclude email contacts from time to time from recieving next email blast. There are blasts that do not pertain to certain companies on our lists.
Occasional Contributor

I had this ability when I used as an email platform and I think it would be beneficial in Constant Contact: When I am choosing a list of contacts to send an email to, I should also be able to select another list or add in names of contacts that I would NOT want the email going to that may be on the sending list. For example, companies could send a special new customer offer to a list generated at an event but then select to NOT send it to contacts listed in a "Customer" list as they may not be eligible for the offer and receiving the email may be upsetting.

Visitor

Recently we sent out a mailing and I wanted to send an electronic version to people who didn't get the hard copy. For us, our members have been added in different lists and sometimes they are also a volunteer or end up in another list. It is relatively easy for me to get the emails of those who received the hard copy from our database and then I would like the ability to say exclude these emails, but email it to the rest. Currently the only way to do something like this is to either remove all the emails or tag everyone that I would like it to be sent to. I think an exclusion feature would be really helpful! We sent several mailings this way and it would be nice to follow up with the other folks via email.

 

Thank you for considering this request! 

I've seen plenty of posts regarding Constant Contacts lack of suppression list functionality, dating back years! It seems to me very strange that CC has not provided this functionality even though almost every other email system offers it. It's not like CC isn't aware of this hole in their system, or that they have not had enough user requests for it as I've seen countless user requests and they always get the same response from CC "here's a multi-step, inconvenient and time consuming workaround because we are too lazy to create the feature that everyone is clamoring for." It's like a car company selling a car that only turns left and when you ask for them to add the right turning feature you get "just turn left three times in order to make your right turn." It's ridiculas and will be the reason that we will soon drop CC for another system.

CTCT Employee

Hello @VladimirC156

 

Thank you for passing along your feedback. I have moved your post to our feedback area within the Community. By having your comments within this section of the Community it will be seen by our product teams and gets counted as a "vote" for this idea within the product.  Any updates that are made to this idea will also be posted here as well. 

 

Thanks, 

 

Samantha

Moderator
Status changed to: Voting Open
 

Yes, that what I need to do as well. IS THERE A WAY TO DO SO? 

Moderator
Status changed to: Closed - No Action
 
Member
Right now you can narrow down a list by selecting tags. I would like to be able to narrow down a list by excluding tags. Can we add this?
Senior Member

How is this still not availible? It has been closed with no action? This is some very basic functionality.

Occasional Visitor

We have the same question. That seems like basic functionality and was requested back in 2013.... as a reminder, it's 2017...

 

Any plans to implement this?