getting accurate statistics

[HarrietR52]

The statistics for OPENED, only occur if the pictures are downloaded. That means that someone who has a preview screen and SAW or even READ the newsletter (without downloading the pictures) is not counted in the statistics as having OPENED it. Is there a way you can distinquish between these? It seems that if it is not opened, it is not read, but that may not be the case. Thank you..

[Hannah_M]

Hi @HarrietR52 

Thanks for posting. This can be a frustrating topic as we know your end goal is to get your email opened. Unfortunately at this time you can't tell where an email was opened. There are a number of reasons the open wouldn't track, check out this FAQ for more.

Thanks!