The statistics for OPENED, only occur if the pictures are downloaded. That means that someone who has a preview screen and SAW or even READ the newsletter (without downloading the pictures) is not counted in the statistics as having OPENED it. Is there a way you can distinquish between these? It seems that if it is not opened, it is not read, but that may not be the case. Thank you..
Thanks for posting. This can be a frustrating topic as we know your end goal is to get your email opened. Unfortunately at this time you can't tell where an email was opened. There are a number of reasons the open wouldn't track, check out this FAQ for more.