technical export problem

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technical export problem

hi. when exporting the 48 contacts who clicked on a link in an email, I end up with a report of 83 people. Talked to an agent who provided me with a list of 48, but this keeps happening......
2 Comments
Moderator
Status changed to: Open Questions

Thank you for the feedback @CarrieF50,

 

I just checked your account and noticed multiple exports with 83 or 48 contacts being exported-- Looks like something strange is happening there.  Is this something you've seen before, or just on this campaign?

 

When you go to your report for that email now, you should see 85 current opens, and when you export you should get 85 opens.  Is it working correctly now?


Best,


Patrick

Moderator
Status changed to: Closed - No Action