unsubscribes and deletions

0 Votes
Why does Constant Contact retain unsubscribes and deletions and also include them in count of contacts. Please consider dropping upsubscribes and deletions from your customers database. There is no reason to retain this information with active/current information and it also makes it very difficult to navigate. This history could be moved to archives if one wanted to analyze.
1 Comment
Frankie_P
Moderator
Status changed to: Open Questions

Hi @HarlemO the good news is unsubscribed contacts aren't counted towards your billable contacts. They are retained in your account solely for your reference. Does deleting your unsubscribes help fit your needs of not seeing them in your account? With that said, what deleted email addresses are you seeing still be included in your contacts? We would be happy to take a closer look at any examples you may have.

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