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Due to an issue with YouTube, inserting videos in your emails is showing an error. Until they are able to resolve this issue, we recommend using a different video hosting service. We will continue to monitor this outage and update you as we have more information.

1st, 2nd, 3rd Generation Editor...

Occasional Visitor

1st, 2nd, 3rd Generation Editor...



Looking at various forums, and help posts about CTCT, We seem to be stuck on 1st Gen. I have looked at integrating videos into emails etc, and doesn't seem possible in 1st Gen. Is there a way of progressing onto the newer generations?

CTCT Employee

Re: 1st, 2nd, 3rd Generation Editor...

Hello @KayO6,


Thank you for reaching out to the Community! In order to see our Third Generation-Editing System, which is our newest upgrade to our system, you will have to create a brand new email campaign. It is a free upgrade and all of our new templates are mobile responsive. Thank you and have a great day! 

Zoe H.
Community & Social Media Support

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