cancel
Showing results for 
Search instead for 
Did you mean: 

2 columns on iPhone 11, Outlook app

Highlighted
Occasional Contributor

2 columns on iPhone 11, Outlook app

We've tested our email on multiple devices. Everything looks fine except newer iphones when viewing in the Outlook app. It displays in 2 columns, rather than making it one for mobile devices. Is there a way to fix this?

1 REPLY 1
Highlighted
CTCT Employee

Re: 2 columns on iPhone 11, Outlook app

Hey there @JulieL54,

 

Thank you for reaching out to us. Is this post in relation to your earlier thread, or is it a new issue that's arising?

 

One thing to note about the iPhone Outlook app is that due to some recent changes made by Microsoft, the code that we use for mobile responsiveness no longer works for that particular setup. This is something that we're working with Outlook to resolve.

 

I'll make sure your case gets submitted to our engineers so you receive a response if and when there's an update. Unfortunately, I have no way of determining an ETA on a fix, as a lot of this relies on Microsoft's coding.

 

To somewhat alleviate the issue, I'd generally recommend adding a view as webpage link to the top of your email. 


William D
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

Anyone can be a marketer! Visit our Blog & Resources page to brush up on the latest tips and tricks.