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3rd gen editor: Background color changes when making edits to other elements

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3rd gen editor: Background color changes when making edits to other elements

This is a rather random behavior that we have noticed. When in the 3rd gen editor occasionally when editing an element in one section the background color of another element in another section will change color. This happens especially when editing buttons.

 

Not a critical issue, but it does require having to reset the background colors to the elements affected.

 

Is there any way to address this issue?

 

BackgroundColor.pngBackgroundColor2.png 

2 REPLIES 2
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CTCT Employee

Re: 3rd gen editor: Background color changes when making edits to other elements

Hi @SachicoO!

 

I am sorry you are having an issue with the background colors changing at times.  We are aware of that issue and are working to resolve it.  Our developers are requesting some additional information, as it would help them troubleshoot this.  Would you please send an email to social_support(at)constantcontact(dot)com with a reference to this post and the following additional information: 

1. Campaign name

2. The browser being used

3. Was this a copied campaign (copied from a previous one)

4. Was any of the content pasted in to the block from another source? 

We would sure appreciate it! 

 

If you have any further questions please feel free to reach out to us here. We are always happy to assist you in any way we can!

 

Donna_P.
Community & Social Media Support

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Re: 3rd gen editor: Background color changes when making edits to other elements

Thanks for the reply, Donna.

 

I sent the requested info. Hope it helps.