I was singed up for the full package. A few days before my Monthly subscription came up i switched to the lower. I should of had full use of all the features until the end of my billing period. But i did not. The moment i downgraded i lost the use of the other features. THAT IS NOT RIGHT OR FAIR.
I'm sorry to hear that your account features had ended prematurely. This is definitely something that our billing department will be better suited to discuss further. My recommendation is to give them a call to look into this further. You can find their hours of operation and contact information here.
Please let us know if there is anything else we can do for you.
-Curtis P Community & Social Media Support
If you find my post helpful, and it answers your question, please mark it as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.
Increase your profitability by integrating your email marketing and social media. Download this guide and learn how you can achieve great results with email marketing and social media combined!
You can post a new message in the Community or find us on Twitter Mon-Fri 8am-8pm ET, Sat 10am-8pm ET, & Sun 10am-6pm ET. We've got real people waiting to help you out. Click below to start a conversation!