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Account Cancellation

Occasional Participant

Account Cancellation

 
4 REPLIES 4
Occasional Participant

Re: Account Cancellation

Has anyone else received emails saying their Constant Contact account has been cancelled, asking you to click on a link if you want to reactivate?  It came with the Constant Contact logo, and this message:

 

We’re sorry to say goodbye

We’ve canceled your Account. This change will be effective 23 December 2018. If you’ve changed your mind and you would like to continue, simply follow the instruction below to reactivate your account

                                                                                  

                                                                           REACTIVATE ACCOUNT NOW

 

 

We hope you enjoyed the service – and we’d love to have you back someday.

–The Constant Contact Team

 

Tags (1)
CTCT Employee

Re: Account Cancellation

Hey @Get_The_Best_Job_Now,

 

Thank you for reaching out to us! I apologize for the strange email that you received! If this email was not expected please do not click on any link within the email just for your safety. Also, we would very much like to review that email to verify its legitimacy. If you could please give our team a call 1-855-433-8499, we will resolve this very quickly! Thank you for your time!

 

Desi_B
Community & Social Media Support

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Occasional Participant

Re: Account Cancellation

Desi:  To what email address can I forward the 'spam' email I received?  John

Highlighted
Moderator

Re: Account Cancellation

Hi @Get_The_Best_Job_Now

 

At this time, there is not an email address I can supply for you to forward to. Instead we ask that you call in to our Compliance team for further help. I apologize for any inconvenience this may cause! One of these Compliance Support agents can provide an appropriate email for you to forward it to if needed.


Frankie P.
Community & Social Media Support

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