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Account Hold

Occasional Visitor

Account Hold

We would like to put our account on hold and not be charged a monthly fee. How do we do that?
Tags (3)
CTCT Employee

Re: Account Hold

Hello @ChrisF22,


Thank you for posting your question in the Community! If you are not familiar with our suspend option, please see this article that details what you can and cannot do while the account is on the hold. The best thing about the suspend plan is that you are able to access the account to continue working on emails! Please reach our billing team to coordinate a date to place the account on the suspend hold.

Liz M.
Customer Engagement Specialist

If you find my post helpful, and it answers your question, please mark it as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

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