Thank you for reaching out to the Community! I apologize for any confusion there may be about the remaining balance on your account. To help maintain your account security, I cannot go into your account's billing details though the Community. Because of this I would suggest reaching out to our Billing support directly. One of our support members can help look into this balance and answer any questions you may have.
Frankie.P Community & Social Media Support
Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.
You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.
You can post a new message in the Community or find us on Twitter Mon-Fri 8am-8pm ET, Sat 10am-8pm ET, & Sun 10am-6pm ET. We've got real people waiting to help you out. Click below to start a conversation!