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Due to an issue with YouTube, inserting videos in your emails is showing an error. Until they are able to resolve this issue, we recommend using a different video hosting service. We will continue to monitor this outage and update you as we have more information.

Activate New Client campaign

Solution Provider

Activate New Client campaign

Hi, I have just upgraded my plan to use the New Client campaign and it keeps saying I have to upgrade when I already have??? Why isn't it working????
CTCT Employee

Re: Activate New Client campaign

Hello @user173121,


Thank you for reaching out to the Community! I took a look into your account and for all international customers, you will have to wait 30 days after opening your account before you can use the automated series emails. I do apologize for any inconvenience this may cause and I will submit feedback over to our engineers for review. 

Zoe H.
Community & Social Media Support

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