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Add Instagram Link Not Working. Won't Save!!!!

SOLVED
Occasional Participant

Add Instagram Link Not Working. Won't Save!!!!

I can't add the Instagram Link to my campaign.  All my other social media links work fine.  Have wasted far too much time and have found several users reporting this is broken.

 

Please fix.  And add as a default to user setup so this prefills for campaigns like FB and Twitter.

 

Thanks!

Margaret Black

11 REPLIES 11
CTCT Employee

Re: Add Instagram Link Not Working. Won't Save!!!!

Hello @MargaretB96,

 

Thank you for reaching out to the Community! I apologize that you are experiencing this. To find the correct URL to copy and paste into your Social Media icon, you will need to copy the entire URL in the address bar or search bar in your browser. Once you grab the correct URL and put it in your template it will stay there just like Twitter and Facebook. URL.PNG


Zoe_H
Community & Social Media Support

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Occasional Participant

Re: Add Instagram Link Not Working. Won't Save!!!!

Thank you for your quick reply. 

 

As stated, I have done that and it is not holding.  There is no save option either.  Picture attached showing the Instagram link option. 

 

Constant-linkedin-broken.jpg

CTCT Employee

Re: Add Instagram Link Not Working. Won't Save!!!!

Hi @MargaretB96

 

Thanks for letting us know. Once you copy your Instagram URL into this box, if you click anywhere outside of the box and click save at the top of the page, it normally will save what you put in. If not, please confirm which web browser you are currently using as well if you have attempted to refresh your page or simply logged out and logged back in. 

Brian_H
Community & Social Media Support

If you find my post helpful, and it answers your question, please mark it as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

Increase your profitability by integrating your email marketing and social media.  Download this guide and learn how you can achieve great results with email marketing and social media combined!
Highlighted
Occasional Participant

Re: Add Instagram Link Not Working. Won't Save!!!!

Thank you Brian!  That was too simple :-).  I really do appreciate you pointing that out. How I missed the save there beats me. Have a great day.

 

Margaret 

CTCT Employee

Re: Add Instagram Link Not Working. Won't Save!!!!

Hi @MargaretB96

 

You are very welcome! I am glad that I was able to help you with your Instagram link. Please let us know if you need further assistance! 

 

Brian_H
Community & Social Media Support

If you find my post helpful, and it answers your question, please mark it as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

Increase your profitability by integrating your email marketing and social media.  Download this guide and learn how you can achieve great results with email marketing and social media combined!
Occasional Visitor

Re: Add Instagram Link Not Working. Won't Save!!!!

You are not reading the questions. we are all trying this method of linking Instagram and its not working!

Tags (3)
CTCT Employee

Re: Add Instagram Link Not Working. Won't Save!!!!

Hi @DavidW76071,

 

We're sorry for any frustrations with adding a link to Instagram within your email campaign. After adding the URL into the field next to the Instagram icon you'll want to be sure and click Done on the toolbar, and then Save at the top:

 

2018-08-28_14-07-06.png

 

Please do let us know if you're still experiencing any issues as we're here to help! 

 


Nichelle M
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

Anyone can be a marketer! Visit our Blog & Resources page to brush up on the latest tips and tricks.
New Member

Re: Add Instagram Link Not Working. Won't Save!!!!

I can't mine into mine right now. I'm doing exactly as directed and as stated on here but when I check errors that keeps popping up.
Tags (3)
CTCT Employee

Re: Add Instagram Link Not Working. Won't Save!!!!

Hello @BeverlyM126,

 

Thank you for coming to the community!  There's a few problems that can cause that link to show an error.  The most common is that the # symbol at the start of the link was left in place.  Make sure to delete that # symbol.  If the error is still occurring, make sure that you're using a supported web-browser.  I'm seeing some reports in our system of unsupported browsers preventing changes to the social-media side-bar.  Our supported browsers can be found here.

 

 


Aaron H
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

Anyone can be a marketer! Visit our Blog & Resources page to brush up on the latest tips and tricks.