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In recognition of Martin Luther King Day, our Support Centers will be open with limited hours on Monday (1/20) from 10AM ET to 6PM ET. Visit our Help Center to see all of the ways you can find answers to your questions.
When a registrant wants to add a guest the following steps need to be performed. First, the registration for this person will need to be canceled. Then they will simply need to register for the event again with the proper information. Below I have included a step by step process to complete the cancellation of a registrant.
To change a registrant to a Cancelled status:
1. Open the dashboard for your event. 2. Click "View / manage registrants" on the right-hand side of the Registration section (see image below).
3. Choose "Registration" from the first drop-down menu.
4. Choose "Cancelled" from the second drop-down menu.
5. Check the boxes next to the registrants whose status you would like to change. 6. Click Update to confirm your changes.
To edit registrant or guest information:
Follow steps 1-2 listed above
Find the registrant you want to make changes to. Note: Guest information will not display on this screen
Click the "Details" link for your registrant on the right-hand side of the page.
Click "Edit Registrant Details".
From this screen, I can also change:
The registrant's first and last name.
The registrant's email address.
The registrant’s personal information
The first and last names of any guests that the registrant is bringing.
I hope you find this information helpful. Please let us know if there is anything else we can do for you.
-Curtis P Community & Social Media Support
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