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Adding additional person to account

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Occasional Visitor

Adding additional person to account

I'm trying to ad an admin to my account but only get "Error adding User" It doesn't highlight or say why the new user can't be created. I tried for 30min to do a screen share with your team, nobody ever picks up!
1 REPLY 1
Moderator

Re: Adding additional person to account

Hi @ChamberlanC

 

Thank you for reaching out to the Community about your account. I apologize you're receiving this error message! Have you tried working in a different browser or a private/incognito window? Receiving this message while adding new users is something we are looking into further. As a workaround we suggest adding users through the Manage Users section under your My Account Tab.

 

click_my_account_new_navigation.png

 

MyAccount_MngUsers (1).png

 

 

From this Manage Users page will be the option to Add a New User in the top right hand corner. I also would like to apologize for any confusion the Share Screen button in your account may have caused. Clicking this Share Screen tool will not actually connect you to a member of Support. Support is available by phone, chat, Twitter, Facebook and here in the Community. The only time a Constant Contact account screen can be shared is when the process is initiated by a member of our support.


Frankie.P
Community & Social Media Support

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