Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for
Search instead for
Did you mean:
Constant Contact wants to help you succeed! We’re celebrating our professional service programs on the Constant Contact Community this month and you have a chance to try one of the services for free! Learn more.
I have spent significant time adding contacts one at a time today and I keep getting messages like "unexplained error" and then after I've entered a contact it says "record not found." What's going on?
Thank you for reaching out to us through the Community. I am sorry to hear that you are experiencing this issue. Does the "unexplained error" also occur after you have attempted to enter the contact into your database? Could you also provide us with a screenshot of the error message? Also, have you tried to add these contacts within another browser to see if it is potentially not a browser-related issue? Does the same error come up if you try to use the option of "Type or Paste In Multiple Contacts" or is it only happening when you type in one contact at a time?
Lucas_D Community & Social Media Support
If you find my post helpful, and it answers your question, please mark it as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.
Increase your profitability by integrating your email marketing and social media. Download this guide and learn how you can achieve great results with email marketing
You can post a new message in the Community or find us on Twitter Mon-Fri 8am-8pm ET, Sat 10am-8pm ET, & Sun 10am-6pm ET. We've got real people waiting to help you out. Click below to start a conversation!