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After being on hold for a very long time twice my call was disconnected and received no call back.

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Occasional Contributor

After being on hold for a very long time twice my call was disconnected and received no call back.

After being on hold for a very long time twice today my call was disconnected and I have received no call back. There needs to be an email contact.
1 REPLY 1
CTCT Employee

Re: After being on hold for a very long time twice my call was disconnected and received no call bac

Hi @ShalandraA,

 

I deeply apologize for this experience. It certainly is not the treatment we want to give our customers. I appreciate you taking the time to let us know about this. I have reviewed your interactions with our representative and will make sure they are given the appropriate feedback. I have also left you a voicemail in response. Please feel free to reply to this message or to reach out to Support with any questions or concerns.

 

Thank you again,

Liz M.
Customer Engagement Specialist

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