I deeply apologize for this experience. It certainly is not the treatment we want to give our customers. I appreciate you taking the time to let us know about this. I have reviewed your interactions with our representative and will make sure they are given the appropriate feedback. I have also left you a voicemail in response. Please feel free to reply to this message or to reach out to Support with any questions or concerns.
Thank you again,
Liz M. Customer Engagement Specialist
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