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Aggressive Phone Call

New Member

Aggressive Phone Call

I signed up for a free trial five minutes ago and got a call with an employee who was very aggressive in trying to get me to pay. Whats the point of offering a free trial if you literally immediately call my phone and ask me to pay. I didn't even get a chance build an email before you called me. He was very persistent and wouldn't let me say no and even told me he didn't believe that I don't have my payment information. I see that you're trying to provide customer service which is nice but the customer service provided quickly devolved into a money grab. Very disappointed, I'll find a different service, please deactivate my account.
1 REPLY 1
CTCT Employee

Re: Aggressive Phone Call

Hello @IanP872,

 


I am very sorry to hear about your interaction with a member of our team. We strive for positive interactions at every level and we apologize for the experience that you have had. I can assure you that we take this sort of feedback seriously and we will be forwarding it to the appropriate team for review. I also wanted to let you know that although we cannot deactivate trial accounts, your account will expire after the 60-day trial period. I have also requested for you to no longer be contacted by phone. I apologize again for this experience.

 


Briody_W
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