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All Roadrunner Contacts Bounced as Undeliverable

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All Roadrunner Contacts Bounced as Undeliverable

I sent an event announcement out this past Tuesday at 6pm. The list I sent to includes some of my most engaged audience - frequently email with them and they attend our events regularly.  EVERY contact on the list requested to be on our email distribution.  No contacts with Roadrunner or Maine.rr.com email addresses received the emails. The emails to these Roadrunner contacts showed as Sent - but never opened.  A handful of these folks contacted me to tell me they never received the notification - not in their Junk folders...our email address is on their whitelists. I trouble shot with them to be sure everything was ok - they just never received them.

 

The day before (this past Monday), I sent a test email (at 10:58am) of a previous event results to the same list - the Roadrunner & Maine.rr.com folks received, opened and clicked through to the results.

 

I contact Deliverability support on Thursday and they thought the emails might have been caught in the Roadrunner's rate limiting. Another person had contacted support for the same issue with Roadrunner addresses. Support saw nothing with the email that should have stopped it - very similar to the first notice. Support thought the emails would go out over the course of the next couple of days.

 

Well unfortunately, they never went through and they have now bounced as Undeliverable. I have another notice that I will send out tomorrow or Monday to the same list and these people that didn't get the last notice NEED to get this coming notice. It seems pretty clear that Constant Contact and Roadrunner aren't playing well. 

 

I'd really love some help. Kim

 

 

35 REPLIES 35
Occasional Advisor

Re: All Roadrunner Contacts Bounced as Undeliverable

I've just had exactly the same thing happen with all my Road Runner contacts in the domain @cfl.rr.com.

I contacted Road Runner support and they sent back a response that seems to indicate it's a rate-limiting issue.  "If you're finding that your server is being rate limited (and the reason is not due to too many recipients per message), the most likely solution available to you will be to have the party responsible for your server apply for enrollment in our feedback loop: http://feedback.postmaster.rr.com/ "

This must be something new as I've been sending to these recipients for years with no problem before.

Please fix it, CC !

 

All Star

Re: All Roadrunner Contacts Bounced as Undeliverable

Thanks for posting your similar experience...Constant Contact...what say you.  I found a thread from back in 2010/2011/2012 where Constant Contact was having roadrunner deliverability problems...it seems the problem is back.

 

We need a fix Constant Contact!

Moderator

Re: All Roadrunner Contacts Bounced as Undeliverable

Hi @renaultf1 and @usad6003

I'm sorry to hear those contacts are bouncing! We have someone available to help in our Deliverability department right now, please give them a call so that they can help you at the appropriate number listed here: ow.ly/Abfp308QxtG. Our Deliverability team specializes in making sure your emails get to their intended recipients, so they are the best team to work with on resolving issues with bounced contacts. I hope they can get to the bottom of this for you both!

Natalie B.
Social Media Marketing Manager
All Star

Re: All Roadrunner Contacts Bounced as Undeliverable

I just spoke with a person in Deliverability...not convinced the person knew what they were talking about...the said by looking at DownDetector.com there had been Time Warner Cable issues over the week. I looked at DownDetector and it looks like those are localized outage issues.  He tried a quicksend - which I had already done - still nothing and he indicated these would bounce as well - 5 days later...

 

Asked about the "feedback loop" issue the other person posted about above and they said the technical people that would need to answer that were not available until Monday.  Guess I'll have to call back on Monday.  

 

This definitely seems like a IP address issue on the part of Constant Contact and I'm a little disappointed that I'm having to call back next week for a third time.  My account isn't the only one having a problem based on the note above...really CC, you guys need to fix this - you have at least two reports of an issue with Roadrunner addresses.

 

Can the forum admin bubble this up to tech support - I got nowhere with my call.

 

 

All Star

Re: All Roadrunner Contacts Bounced as Undeliverable

USAD6003...If your emails for roadrunner go or you get a resolution, would you mind posting back into this thread?  I would greatly appreciate it. thx

Occasional Advisor

Re: All Roadrunner Contacts Bounced as Undeliverable

No luck yet - I had another scheduled email go out to all my distribution list on Friday, and once again it bounced all the Roadrunner accounts as Undeliverable.

There were some outages in Florida with Brighthouse/Spectrum on Thursday, but that impacted cable TV, not internet, so I don't believe that had anything to do with what we're experiencing with email.

I'll try with the CC Deliverability team on Monday, and will let you know what they say.

Re: All Roadrunner Contacts Bounced as Undeliverable

I went here to look for a solution and I see there are many of us experiencing the same thing.  I sent an email to over 4000 and my initial report showed about 20 or so bounces which it normal - most suspended or box full etc.  2 days later I look again and now I have 575 emails all rochester.rr accounts that are marked undelivereable!  There is a very big problem - this area has just switched over from Time Warner to Spectrum so I have a feeling that is part of the problem.  Contant Contact needs to address this issue quickly - add me to the list who will have to call on Monday!

Moderator

Re: All Roadrunner Contacts Bounced as Undeliverable

Hello @usad6003 and @LongAcreFarms. I'm sorry that you are experiencing this issue as well. Our Deliverability team is best equipped to handle these kinds of problems and can definitely look into this for you. Their numbers and hours are listed here. Please let us know if you need any additional assistance. 


Caitlin M.
Community & Social Media Support

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Re: All Roadrunner Contacts Bounced as Undeliverable

Hello-

I would like our named added to the Roadrunner bounce issue. We had a person contact us over the weekend, expecting to receive information via eblast and she had checked with others who also use Roadrunner. None had received the information. I was able to forward the message, but that is not a solution. While I don't have data to back this up, I will do the research, and I can say that this has been an ongoing problem for us for some time. As in years. Wonder if has the same issue?