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All Roadrunner Contacts Bounced as Undeliverable

Moderator

Re: All Roadrunner Contacts Bounced as Undeliverable

Hi @MemorialArtGallery 

 

I apologize you too are having this experience! Are you contacts still not receiving your email campaign after whitelisting Constant Contact their security settings? I also would suggest reaching out to our Deliverability Specialists directly. These specialists can help take a further look at your contacts and campaigns.


Frankie.P
Community & Social Media Support

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All Star

Re: All Roadrunner Contacts Bounced as Undeliverable

Wow LongAcreFarms - over 500 bounces...NOT GOOD - even though my problem is bad, it is not as big as that!  I want to keep this thread alive until we have a resolution. If I found out anything when I call support today, I'll post back.  It would be great if anyone else in this thread posts back as well.  

Member

Re: All Roadrunner Contacts Bounced as Undeliverable

I've just experienced the same thing this past week with domain ec.rr.com. 

All Star

Re: All Roadrunner Contacts Bounced as Undeliverable

I sent an email on March 29 and one on March 30. All double opt-in emails. All engaged. Over 250 bounced each time as undeliverable. All Roadrunner email addresses. This is unacceptable and I do not believe for a moment that it is anything we did. This has happened once before with aol.com but was quickly corrected. Please get on this CC.  

Re: All Roadrunner Contacts Bounced as Undeliverable

I called today and they are aware of the problem and are working on a resolution - hopefully it gets fixed quickly.

 

Moderator

Re: All Roadrunner Contacts Bounced as Undeliverable

Hi @LongAcreFarms@renaultf1@CellcomM, and @usad6003. Like @LongAcreFarms said, our Deliverability team is aware of what is happening with some Roadrunner contacts bouncing and not receiving emails. They are researching the issue and will work towards a resolution. We apologize for any inconvenience this may have caused you and we thank you for your patience while our Deliverability team works on this. 


Caitlin M.
Community & Social Media Support

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You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.
All Star

Re: All Roadrunner Contacts Bounced as Undeliverable

@Caitlin-M - if you hear that it has been resolved, can you post on here to let us know.  I'm holding off sending an email that needs to go out so that I can reach my Roadrunner people.  thx

Member

Re: All Roadrunner Contacts Bounced as Undeliverable

Experiencing the same issue. Bounces coming back from both @roadrunner.com and @rochester.rr.com

 

Please keep us informed when the fix is coming.

CTCT Employee

Re: All Roadrunner Contacts Bounced as Undeliverable

Hi @renaultf1, @CarolW86 and @wnedwbfo,

 

I'm very sorry you're experiencing this issue. Our team has been working to resolve this as quickly as possible and we apologize for any inconvenience. Please feel free to reach out directly to our Deliverability team for guidance and assistance with this.

 


Nichelle M
Community & Social Media Support

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All Star

Re: All Roadrunner Contacts Bounced as Undeliverable

I just checked my Florida Roadrunner customers from an email sent mid last week and they too were not delivered.  I also am holding off sending my weekly email out until I get a confirmation that this issue is fixed.