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All our emails suddenly going to Junk after years of use

Top Answer
Frankie_P
Moderator

Hi @Alanw102 

 

I apologize for any confusion my previous response may have caused. We are aware of this experience users are having with contacts in Outlook 365. We are also working with Microsoft's Support to resolve this. At this time we do have limited information in terms of the specific cause of the issue. We do however know that when customers report experiences like this directly to Microsoft, the issue tends to resolve more quickly as this is happening on Microsoft's end.


Email suddently going to junk after years of use

Hello,

 

Our organization is having the same issue, even the emails going to our staff went into Junk. We consulted with our technical consultants and this is what they said.

 

Wellspring Calgary has noticed that emails sent via Constant Contact started to be filtered as Junk by Microsoft Office 365, due to increased BCL level;

 

We are aware that we can set up a work-around ‘internally’ by adjusting filter level or setting up transport rule (FYI, our spam filter level is set to default), however, as paid service user, we would like to address a concern that our emails could end up in our recipient’s junk mailbox, since we do not have control of their email server. Also, considering Microsoft Office 365 happen to be one of the largest enterprise email service provider, I believe we wouldn’t be the only one having the issue.

 

Clearly we are not the only ones with this issue and wondering if Constant Contact has addressed this issue other than saying it's something we are doing wrong on our end.

 

Thanks for you help,

 

Bobbi

 

 

 

CTCT Employee

Re: All our emails suddenly going to Junk after years of use

@WellspringCalgary 

Thank you for posting to the Community. Deliverability and getting your emails into your recipients inboxes is one of our top priorities. We are tracking the issue with Office 365 but Constant Contact has limited information in terms of the specific cause of the issue.

One recommendation I do have if you have the option is to click "not junk" to help your email client learn that the emails are wanted.


If you do want to speak directly to our delivery team as they are the experts for these types of questions. Here is the information on where they can be reached.


Mary S
Community & Social Media Support

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Advisor

Re: All our emails suddenly going to Junk after years of use

Why would something in your organization have any bearing on others opening if it is sent through Constant Contact?

 

Our open rates have plunged 20% since Mid-May with no change on our part.    Constant Contact has not helped us in the least bit on this issue.  Obviously we are not the only ones so they need to undo whatever changes they made.

Member

Re: All our emails suddenly going to Junk after years of use

I agree - so many of our emails are not getting through, either going into Spam/Junk or being marked as suspended email addresses if it's a Yahoo email.  Constant Contact needs to be transparent about what is going on and help us with that issue.

Moderator

Re: All our emails suddenly going to Junk after years of use

Hi @BonnieB95  and @Alanw102 

 

I apologize you are both having this experience! The information shared in this post here in the Community may help shed some light on what can be done. We also have Deliverability Specialists available by phone for further assistance. Please let us know if there is anything else we can help with in the meantime.


Frankie P.
Community & Social Media Support

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Occasional Advisor

Re: All our emails suddenly going to Junk after years of use

Hi, I believe we had the same problem as you with our Constant Contact emails going to junk folders. I'm not understanding what you said about your tech support instituting a strict strict DMARC policy on your email server. Isn't the email coming from Constant Contact's servers? I just don't see how something on your server affects the deliverability of your CC emails. Please advise, as we're still having problems with our own emails going to junk folders. So we are assuming that they are going to our clients' junk folders as well. 

Advisor

SPam Filter blocking

Since the middle of May I have had three of my biggest accounts suddenly not receiving anything being sent to them from my constant contact account.    It appears to be blocked at the IT level, never making it to their mailbox/spam folder.     Constant Contact will not answer me if they changed anything then and told me to make one change to add the .ccsend.com at the end.


The only thing that has done is now when if the email went to their spam folder and they tell it that it is not junk it registers.   I had another group stop receiving it after that.

 

So right now I am down about 20% on my openings, constant contact has not been any help at all so I am asking if anyone else saw a change after around May 13th.

 

Thanks

Tags (1)
CTCT Employee

Re: SPam Filter blocking

Hi @Alanw102 

 

Thank you for reaching out to the Constant Contact Community. It's my pleasure to assist you today.

 

I'm sorry that you are encountering this problem and understand that it's important that people receive your emails. I have reached out to our team and there isn't a change that has been made that would have caused this issue. Authentication was absolutely the right first step. You may also have your receivers mark you as a safe sender or if it seems to be entire domains that aren't receiving the emails, you may request that they Whitelist Constant Contact. If you have further questions you may reach out to us at any time. Thank you for choosing Constant Contact. Have a great day! 


Adrienne B.
Community & Social Media Support

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Occasional Advisor

Re: SPam Filter blocking

Yes, we noticed the same thing on exactly that day - May 13, 2019. Our own email from Constant Contact started going to our junk folders. We use Outlook within our organization, so I assumed it was Outlook being more aggressive about sending emails to junk. I saw in another thread, the recommendation from Constant Contact to turn on authentication. I checked and our authentication was not turned on. I am going to try that, and see what happens. 

Advisor

Re: SPam Filter blocking

I did that.  Has not fixed the problem but did lose another 1% that had already whitelisted my regular email address.