cancel
Showing results for 
Search instead for 
Did you mean: 

Allowing feedback from unsubscribed emails

SOLVED
Highlighted
Occasional Visitor

Allowing feedback from unsubscribed emails

Follow your instructions and can't find the Footer Options when scrolling down in My Settings
5 REPLIES
CTCT Employee

Re: Allowing feedback from unsubscribed emails

Hi @GuillermoL74,

 

Thank you for reaching out about this! We know how important it is to collect customer feedback, and I apologize that our How-To Article contains an inaccuracy. You can now find the Footer Options box by clicking the Profile Icon in the top right and selecting My Settings, then clicking Email Features:

 

2017-12-20_13-48-47.png

 

Nichelle M
Community & Social Media Support


If you find my post helpful, and it answers your question, please mark it as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

Increase your profitability by integrating your email marketing and social media. Download this guide and learn how you can achieve great results with email marketing and social media combined!

Re: Allowing feedback from unsubscribed emails

How do I find the report of the survey results?

Tags (2)
CTCT Employee

Re: Allowing feedback from unsubscribed emails

Hey @MaineFarmBureau,

 

You can access your survey results by going into the survey on your campaigns tab. Click Here for an article that goes over accessing the individual and overall results of your survey.

 

I hope that this helps but please let us know if you have additional questions. Thanks!

 

Evan G.
Customer Engagement Specialist
If you find my post helpful, and it answers your question, please mark it as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

Increase your profitability by integrating your email marketing and social media. Download this guide and learn how you can achieve great results with email marketing and social media combined!


Re: Allowing feedback from unsubscribed emails

I was unclear - Its not a survey, but the results of what is chosen as a reason when someone unsubscribes. Currently they can choose from "I receive too many emails" or other options. How do I find the answers that have been given?

CTCT Employee

Re: Allowing feedback from unsubscribed emails

Hello @MaineFarmBureau,

 

Thank you for clarifying!

 

You can find the responses for unsubscribed contacts by visiting the reporting for your campaign. Click on the unsubscribed category and the responses will display in the list of contacts if a response is given. I hope this helps!

 

Please let us know if there is anything else we can do for you.

-Curtis P
Community & Social Media Support

If you find my post helpful, and it answers your question, please mark it as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

Increase your profitability by integrating your email marketing and social media. Download this guide and learn how you can achieve great results with email marketing and social media combined!
Still need help?
You can post a new message in the Community or find us on Twitter Mon-Fri 8am - 8pm ET. We've got real people waiting to help you out. Click below to start a conversation!