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Anchor links

CTCT Employee

Re: Anchor links

Hi @KyleT466,

 

Thanks for reaching out and we appreciate your feedback about this. Because there is limited support for anchor links within mobile email providers we no longer offer this as a feature in our new Third-Generation Editor. Keep in mind the Read More feature is a nice way to keep your email short and drive your contacts to your web presence with a clear call-to-action! We do understand how this can be an inconvenience and we'd be sorry to see you go! Please let us know if we can provide any further assistance.

 


Nichelle M
Community & Social Media Support

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All Star

Re: Anchor links

The decision to eliminate traditional anchors is not a solution, and not forward thinking, it is simply a change in philosophy that is premature. Anchors are not obsolete, but rather, an important tool for an important information system within many organizations. 

 

It's likely that there are thousands of your customers who still use Constant Contact as an incredible newsletter creation system within their organizations. For many, the idea of a newsletter, especially internally, is to actually NOT have to go to the website or any external sources - everything is contained within the newsletter.  You've also eliminated any hope of getting around this issue, by taking away the ability to work within the code itself.

I think I'm not alone in advising to bring back these abilities in any new versions.

Member

Re: Anchor links

I'm an editor/designer who's been off Constant Contact for a few years now, after having grown weary of its design limitations, but recently have been working on a new, simple email prototype for a client (who owns this account). As I was preparing for a meeting with him tomorrow to go over things, since he's not as tech savvy, I looked up "anchor links" to show him that, only to find this sad thread. It comes on the heels of discovering that one can no longer edit html code in the "new" editor. As someone who taught a proprietary software to people and grew accustomed to hearing complaints about what they could no longer do with the new software, I know both sides here. But I favor the user: This is pathetic. What CC's clients are hearing in its canned responses above is: "We either don't have the know-how to make this work across email platforms" or "We just don't care." What my client will hear tomorrow: "You may want to consider ."

Highlighted
All Star

Re: Anchor links

Add me to the long list of users who would like for anchor links to return. 

Are you serious @ConstantContact? You're not going to put the function back? Your "read more" function is not what we need.

Constant Contact has been really practical but so expensive. That's only because users are so used to your -excellent- interface that I -admin- haven't switched yet to a cheaper competitor. But here, we now have a problem that also upsets users.

All Star

Re: Anchor links

I, too, create an email newsletter for a group that is interested in new content that does not show up at a website. Having a table of contents using anchors within the email is helpful when reporting on activities, reports, and news. It allows the user to quickly locate information within the newsletter, reducing searching by scrolling. Surely, Constant Contact is capable of offering this tool to those who want to use it.

Visitor

Re: Anchor links

This new update from Constant Contact is not good. Not happy, either.

Member

Re: Anchor links

If there was an HTML editor for the Third Generation of editor, we could manually insert anchor links. Please consider this as an option.

Tags (3)
CTCT Employee

Re: Anchor links

Hi @DeniseN3,

 

Thanks for your feedback and we understand how having access to the HTML in our new Third-Generation Editor would be helpful for you. Rather than using Anchor Links we have found the Read More feature to be a better option. This is due to the limited support of Anchor Links by nearly every mobile email provider. Simply put, they are highly inconsistent. Please let us know if you need any assistance with including Read More links in your email campaigns as we're happy to help!

 


Nichelle M
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

Anyone can be a marketer! Visit our Blog & Resources page to brush up on the latest tips and tricks.
Occasional Contributor

Re: Anchor links

Hi, I'd like to echo that not having this feature is a failure on Constant Contact's part. I am happy to answer some questions about why external linking is not an option for our company in particular. Thank you.

Moderator

Re: Anchor links

Hi @StaceyKN

 

Thank you for reaching out to the Community with your feedback on this feature. I apologize it is not currently available and can definitely understand how helpful it would be to have this feature. Especially in cases like yours, where external linking it not an option. At this time we do not have a time estimate of when it will be available. I have submitted your feedback on this in the meantime.


Frankie P.
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

Anyone can be a marketer! Visit our Blog & Resources page to brush up on the latest tips and tricks.
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