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Anchor links

Moderator

Re: Anchor links

Hi @AidaC

 

I am sorry to hear you feel this way. At this time anchor links is not an available feature in our Third Generation editing system. I apologize for any inconveniences from not having this tool and have submitted your feedback on this in your account.


Frankie P.
Community & Social Media Support

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Member

Re: Anchor links

The "Read More" action block does me no good. If I wanted to direct my newsletter readers to different articles - and those articles were posted on my website, for example - why would I use Constant Contact at all? I'd just put my newsletter up on the front page of my website! I want my newsletter to be a self-contained information piece. 

 

This was an incredibly short-sighted move on Constant Contact's part. Do you even ask for customer input before making sweeping changes like this one? I'm guessing from the number of comments on this topic that you don't - and that's something you should consider in the future. Right after you put back the anchor tag functionality, that is.

Moderator

Re: Anchor links

Hi @JamesF9

 

I apologize for any inconvenience our workaround may cause. I can understand how helpful an anchor link can be in your email campaigns. In fact, I have submitted your feedback on this to the appropriate teams.  I would also suggest posting your feedback on this feature in our Feedback Board. All feedback posted on this board is read by our Product team. This board also gives you the option to vote on other feature requests you would like to see as well.


Frankie P.
Community & Social Media Support

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Valued Contributor

Re: Anchor links

I couldn't believe they removed anchor links from the 3rd gen editor. I guess I shouldn't be surprised since they removed so many features that previously existed.

 

I read that the reason is that shorter emails are better, and in a shorter email you wouldn't need an anchor.

 

Has Constant Contact never heard of a newsletter? It's different from a marketing email that has a more single-minded action that it hopes subscribers will take. In newsletters you present multiple topics (articles), and anchor links help the reader move to the sections they are interested in.

 

If we could edit the html we could add our own anchor links, but alas that has been taken away as well.

 

I wonder what type of focus group CC used to evaluate what to keep and what to get rid of.

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CTCT Employee

Re: Anchor links

Hello @JulieL34,

 

Thank you for reaching out to us with your concerns about the Anchor link feature being removed from our Third-Generation Editor. Shorter emails are definitely a way to create more engagement from your contacts, but this is not the reason for why anchor links are no longer supported. Although the feature for an Anchor link can be an extremely helpful tool, there is very limited support for the Anchor links inside of the email platforms. With that being said, the functionality of this tool would be extremely inconsistent across different platforms (Mobile Devices, etc). Your feedback is always very much appreciated and we truly apologize for any inconvenience this may cause. Please let us know if there is anything else we can assist with today.

Tiago_R
Community & Social Media Support

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Re: Anchor links

If you don't support Anchor Links, what is your recommendation for a newsletter that has several short articles with a LEARN MORE button - are you suggesting that one should create a landing page for EACH article or that you send a reader to the top of a one page, and have them manually scroll down to the article they want to read about. What is Constant Contact's suggestion?

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CTCT Employee

Re: Anchor links

Hello @KathleenM539,

 

Thank you for reaching out with your concerns.  I'm sorry that you are encountering this difficulty.  Unfortunately many modern email clients (especially on mobile devices) do not support anchor links, while web-pages do.  Having individual article landing pages is actually a very common solution to this, as well as having one large page with anchor links in its own table of contents.  In addition, it would drive further traffic to your website which is an excellent way to keep your online presence up.  I do apologize for the inconvenience.

 


Briody_W
Community & Social Media Support

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Valued Contributor

Re: Anchor links

For many years Constant Contact provided multiple templates with anchor links at the top, and seemed to promote this as a good solution for newsletters, as KathleenM539 outlines. Suddenly it is seen as a problem because not all email clients handle it the same way. But this is true of MANY things that have not been eliminated--for instance I have receltnly encounted an issue where the stacking Constant Contact has implemented for mobile devices works differently in different programs, and I understand they have decided not to be concerned about that.

 

So why not allow anchor links for this purpose? I think CC customers, and their subscribers, will understand that in cases where the anchors don't work they need to scroll down. This is not rocket science, and there are good reasons to make anchor links available for those subscribers whose email clients process them correctly.

 

Of course we want to drive more visitors to our website, but since we are presenting many topics in one newsletter, we want them to first find the link they actually want within our newsletter, read the teaser, and decide to click through because it interests them!

Tags (2)
CTCT Employee

Re: Anchor links

Hi @JulieL34

 

Thank you for providing your feedback, I absolutely can understand where you are coming from and assure you we have provided your feedback to our product team. If you have further questions or feedback, please feel free to reach out. We are always happy to assist however we can. Thank you for choosing Constant Contact. Have a great day!


Adrienne B.
Community & Social Media Support

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All Star

Re: Anchor links

This is super disappointing - now I have to start from scratch with a new provider?! I do a school newsletter and sometimes it can get quite long, so Anchor Links from the top list of topics gets more readers to actually click on the item and be taken down to where it is in the newsletter. otherwise they don't bother to scroll down, down and search for the correct heading for that topic. SUPER disappointing! It's been there in the past, how hard is it to add it back?!!?

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