Animated GIF

[TomB077]

As I prepare my campaign I am able to upload an animated GIF to my library.  I can insert the GIF into my campaign and it appears that the GIF will animate.  When I send myself a test, the GIF is not animated.  Do animated GIF's work in a campaign?

[Hannah_M · Accepted solution]

Hi @TomB077

Great question! You can upload and insert an animated gif but not all email clients will show the animation. Here's a full list but two common email clients that won't show the animation are Outlook and Mac Mail. 

[SaskatchewanChamber]

Hi, 

Is there an update on this thread? Since our Constant Contact emails go 90% businesses, it stands to reason almost all of them use Outlook, or perhaps MacMail. And those two won't see the animation? That seems like a rather important issue. Have there been any updates? Clients who advertise on our newsletter send GIF's and are very annoyed when they don't work.

[Zoe_H]

Hello @SaskatchewanChamber,

Thank you for reaching out to the Community! We completely understand how important it is for your customers to view animation in all email clients. Constant Contact has not been informed of an update with Outlook or MacMail about this limitation.  I apologize for any inconvenience this may have caused! Please click here for more information about Display Issues in Specific Email Clients.