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Auto-Charged Without Notice!!!

New Member

Auto-Charged Without Notice!!!

I signed up for 6 months of Constant Contact, used it only 3 times (in 2016)... and lo & behold I checked my year-end bank statements only to realize I've been charged TWICE over $ 300 (nearly $ 700 total!!!) in 2017 without my permission.    


This is unreal!   I was told by the customer service person that this is "a subscription" (which doesn't make sense because I don't receive anything as I would with a magazine subscription), and buried among the many spam emails I get from Constant Contact are little notices that they are going to auto-renew.   I cannot believe they would auto-charge without my express permission.    PLEASE HELP!!!!

 

 

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2 REPLIES 2
New Member

Charged without my permission!!!

I signed up for 6 months of Constant Contact, used it only 3 times (in 2016)... and lo & behold I checked my year-end bank statements only to realize I've been charged TWICE over $ 300 (nearly $ 700 total!!!) in 2017 without my permission.    This is unreal!   I was told by the customer service person that this is "a subscription" (which doesn't make sense because I don't receive anything as I would with a magazine subscription), and buried among the many spam emails I get from Constant Contact are little notices that they are going to auto-renew.   I cannot believe they would auto-charge without my express permission.    PLEASE HELP!!!!

 

 

Tags (1)
CTCT Employee

Re: Charged without my permission!!!

Hello @AsitP3,

 

Thank you for reaching out to us in the Community! We appreciate you taking the time to provide feedback on our billing process. I reviewed your account and I see a case is already in progress. A member of our Billing management team will be reaching out to you shortly. Please let us know if there is anything else we can do for you.


Amber_L
Community & Social Media Support

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