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Autoresponder question

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Occasional Visitor

Autoresponder question

If I have an autoresponder that gets automatically sent when someone signs up to a list using a web form, and then their email address gets removed from that list (manually deleted or unsubscribed), what is supposed to happen if they signed up again using the same web form? Should they get the autoresponder a second time?

 

I'm testing this and only get the autoresponder the very first time. Is that the way it's supposed to work?

2 REPLIES
Occasional Visitor

Autoresponder question

If I have an autoresponder that gets automatically sent when someone signs up to a list using a web form, and then their email address gets removed from that list (manually deleted or unsubscribed), what is supposed to happen if they signed up again using the same web form?

 

I'm testing this and only get the autoresponder the very first time. Is that the way it's supposed to work?

CTCT Employee

Re: Autoresponder question

Hello @JonathanS2105. You are correct. The autoresponder will only send out the first time a contact is added to a list that is part of an autoresponder series. If they unsubscribe and resubscribe (or is deleted but gets added back on), they will not receive the first email again. 

Caitlin M
Community & Social Media Support

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