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Background Color when Forwarding Emails

Occasional Participant

Background Color when Forwarding Emails

Is there a way to apply a background color or image that doesn't take over an email when someone replies or forwards it?

 

It appears that the background style is applied to the email body, rather than a content div, so when someone replies, the entire email body suddenly has the same background. I really feel as if there has to be a solution. I recently came from another email marketing platform and they were able to change it. I did, however, speak with three people from Constant Contact who all said it was not possible. Yet I have received an email from an organization using Constant Contact where the background does not take over the replies/forwards of the email. There has to be a way to add a white divider or white block across the entire top of the email before starting the actual design/template with the colored background. Has anyone been able to find a solution? I really don't have to resort to creating only templates with white backgrounds.

10 REPLIES 10
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CTCT Employee

Re: Background Color when Forwarding Emails

Hello @MainStreetCommunityFoundation,

 

Thank you for reaching out to us!  I'm sorry you are experiencing this with your replies.  We are actively collecting feedback on this issue and I would love you pass it along to the appropriate teams for review.  What email client was the email was replied from? The @email.com should be more than enough. Also, what is the email client you received it to? Do you have a screen shot of how the email looked when you received it?  I do apologize for the inconvenience.

 


Briody_W
Community & Social Media Support

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Member

Re: Background Color when Forwarding Emails

Was this issue fixed? We have been using dark blue outer backgrounds on our email blasts and when clients reply the dark blue continues throughout the email. Which they then have to change their font color to white in order to be legible. 

Moderator

Re: Background Color when Forwarding Emails

Hi @HilaryB 

 

While we do not currently have a resolution to this experience, we are still in the process of troubleshooting this further. If you can, do you have a screenshot of this email? What are the display issues (stretching, colors, etc)? What email client was the email forwarded from? What email client was the forwarded email received at? These are helpful details to have!


Frankie P.
Community & Social Media Support

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Anyone can be a marketer! Visit our Blog & Resources page to brush up on the latest tips and tricks.
All Star

Re: Background Color when Forwarding Emails

This is still an issue - when you add in new blocks, the space between the content becomes the border color. Very frustrating.

Moderator

Re: Background Color when Forwarding Emails

Hi @PorterW5 

 

I apologize sections of your email are changing to the wrong color, I would however like to clarify exactly what you are experiencing. Are you seeing this border of color when adding in a new block in your email editor? Or is this color change happening when your email is forwarded? I also would like to mention having some of the details previously asked for in this thread would be very helpful. 


Frankie P.
Community & Social Media Support

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Anyone can be a marketer! Visit our Blog & Resources page to brush up on the latest tips and tricks.
All Star

Re: Background Color when Forwarding Emails

We have long had the same issue with constant contact.  If you use an "outer background" that image/color persists with forwards or replies.  For obvious reasons, this is quite problematic.  Was a solution ever discovered?

Occasional Participant

Re: Background Color when Forwarding Emails

No it was not unfortunately. I feel as if it is something that should be possible, we used to use another, very ameatuer, program and it was possible with that. It basically had the email start below a certain line so the background wouldn't extend past that box.  

CTCT Employee

Re: Background Color when Forwarding Emails

Hi @MainStreetCommunityFoundation and @CarrieS43 

 

Thank you both for participating in the Community! We know how important it is for your emails to look professional and consistent even when forwarding them. 

 

However, once an email is forwarded we don't have any control over the format of the email. Will track feedback on both of your accounts regarding this and send to the appropriate teams for review. 

 

Please don't hesitate to reach out if you have more questions. 

 

 


Alex S.
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

Anyone can be a marketer! Visit our Blog & Resources page to brush up on the latest tips and tricks.
All Star

Re: Background Color when Forwarding Emails

I came here to look up solutions after finding out that replies to our emails put the email text into the background colors. The reply text is illegible, but it's revealed here when I highlight the hiddent text. You're telling me you can't format the page so that response email defaults to black text on a white background? 

CC email 2019-03-21_9-58-11.jpgCC email 2019-03-21_9-58-44.jpg

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