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Bad People skills

Occasional Visitor

Bad People skills

I am very disappointed I the way you have handled my account, I have been with you since 2014.

 My programmers suggested that I move over my entire account from one of your competitors to you, who I have been using for almost 12 years a list of 34000 plus. Those people have gone to my website and have chosen to fill in my registration form and receive emails notifying them of our weekly sales,

 

I called in advance of moving the list explaining the situation and was told there would be no problem.

 

After sending out the first full list of that weeks sales, I checked the account and was notified to contact you. I went through the situation and the block was removed, A few days later I went back to the account and again noticed the black was back and to contact customer service.

 

After re-explaining again all of the above I requested a call back from a manager. That call never came I call 5/25 and requested a manager how told me that my account would be blocked from informing my customers of upcoming sales, she offered no solution and told me that the bulk of my emails would not able to be sent.

 

Checking the account it appears that I cannot use it.

 

Regardless of your policies of spam, I had less then 140 reports out of almost 34000 emails sent. I have been in the real world of business for over 40 years, with the Internet for almost 30 years and never given such a lame excuse.

 

Hence I have gone back to my old provider and am closing done your account

1 REPLY 1
CTCT Employee

Re: Bad People skills

Hello @NewYorkTagSales,

 

I sincerely apologize for any inconvenience caused by our account review processes and any possible misinformation given to you. I understand that any kind of hold up can cause a rippling effect in a business and that time is valuable. I am sorry that you wish to discontinue the service because of these interactions. In order to close the account, we would request that you reach our Billing team by phone for the sake of protecting your account security and providing confirmation. Please see our dedicated billing team's contact information here.

Liz M.
Customer Engagement Specialist

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