Happy Turkey Day! In recognition of Thanksgiving our Support office will be closed Thursday (11/23). We will be open Friday (11/24) for limited hours (10:00am - 6pm ET) and will be back to normal hours on Monday (11/27).
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We're very sorry you didn't receive the level of customer service we are known for, and we appreciate your time to reach out to us about it. Please know that your feedback has been forwarded appropriately. Is there anything we can assist you with regarding Autoresponder? We'd like to help make your Constant Contact experience better!
I believe I deserve a call from one of your highest technical support people. I also believe you should have an onboarding session for each customer who pays for your service to be sure they do not get off on the wrong road, as we did because of a poorly laid out autoresponder requirement. No one knows you need to have all your emails added in to the auto responder before they start, UNLESS THEY DO. And your site gives no such warning!!
Thank you again for taking the time to post in the Community with your feedback. I will forward this additional information to the appropriate people. I sincerely apologize for this experience and we'll get you the support you deserve. You'll be receiving a call shortly from someone who can help with your concerns.
Please let us know if there is any other way we can assist you moving forward.