Our account was billed twice as much as usual. We received no prior notice about this. When attempting to find out, we could not email a question, as no contact is provided, Chat will not accept billing questions, and the phone message inducated 30 minute wait time.
Can you provide user friendly ways to conact CC with concerns?
I apologize for the wait you have experienced with Billing. However, when it comes to any billing inquiry, for your account security this is something our Billing Support can look into for you. Also, there is more than one way you can get in contact with a member of our support teams, in fact here is a link to the different ways to do so.
I called the numbers prior to reching out. The message said wait time would be more than 30 minites. It was actually 55 miinutes!
There was not even the option to leave a message for later contact or follow up.
Not a good solution or respect for customer's time..
Hello @Chief_Leaf. I apologize for the wait time that you experienced. Were you able to get in touch with our Billing support team? Wait times are usually much shorter around opening and closing time. Here is the link again for our Billing team in case you need it