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We had to temporarily close one of our support sites. You may experience a longer than normal wait time when calling into our support center. Remember to check out all of our available support resources including live chat for the quickest response.
Thank you for reaching out to the Community! I took a peek at your account and can see you were able to schedule your account to be canceled. I apologize for any confusion there may be with the recent charges you have received. For your account security we would be unable to authorize any billing changes through our Community. Because of this, I suggest reaching out to our Billing Support directly for your credit refund requests.
Frankie P. Community & Social Media Support
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