I apologize you're having trouble accessing our menu options. First, let me make sure we're on the same page as far as where to find your invoice/billing statements:
If this does not resolve your issue I recommend shooting us an e-mail to social_support(at)constantcontact(dot)com with your username and a reference to this post as well as a screenshot (if possible) of what you're seeing when logged in to your account if it is different from what you see in the images above.
Hello @KWizComC ,
I apologize that this was happening. I noticed that you called into our Support team about this yesterday. Let us know if you still need help and we will be happy to assist.
Thank you for reaching out to the Community! I did take a look at your account and see that you are listed as a Nonprofit, which would net you a 20% discount for 6-months prepayment or 30% for 12-months prepayment. This is all based on the contact tier you are in so if you set up a 6 or 12-month prepayment at a lower contact tier and then jumped to a higher contact tier it would deduct the pre-payment amount faster which could skew the percentages.
As far as getting an annual invoice you can find that by going to My Account in the top right of the page and then clicking on "Generate Prepayment Deposit Invoice" at the bottom.
I recommend calling our Billing team at 1-855-229-5506 during the hours of 7AM to 9PM EST Monday through Friday if you would like further insight into how Nonprofit and prepayment billing works and to ensure you're under the correct payment option for your needs.
Very difficult to see my billing history, and it won't show invoices covering Oct & Nov 2015. very disappointed. Can you help?
I'm sorry you are having troubles viewing your billing history. I went into your account and I was able to locate the invoices for October 2015 and November 2015. I took a screen shot and attached it below to show you how I was about to find the invoices.
As you can see, I used our search functions to search the two dates (Oct 2015 and Nov 2015). From here, you can select the invoices and print them out.
Hello @shapishap. I see that you did email us as well and one of our Support agents was able to show you where you can find invoices in your account. You can find your invoice information, including ones available to print, by viewing the FAQ listed here. Also, you can find your billing information by clicking the silhouette in the upper right corner of your account and clicking My Account.