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Billing

CTCT Employee

Re: problems with billing

Hello @scheduler,

 

Thanks for coming to the Community! I'm really sorry you aren't receiving your monthly invoices. I took a look at your account and do see that an email address is selected to receive the billing information.Our Billing Support team may be able to better assist you in this, but I will try to see if everything in your account is properly set up. To preserve the safety of your information, could you please email us at social_support(at)constantcontact(dot)com with the email address you would like to receive the billing statement, as well as a reference to this post? For more immediate assistance, here is the phone number and hours of operation of our Billing Support team. I also found an article that can show you where you can email yourself the invoice, or print it off directly from in your account. I hope this helps!

Hayley L
Community & Social Media Support

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Occasional Visitor

Receiving Billing Invoices/Receipts

Hello,

About billing, I would like to ask you if is possible that I receive the invoices each time that one is issued.

Through the web page, I can access the “Billing Activity”, and I can easily have a list of invoices (like you can see below), but my accountant is asking me to have a document for each invoice, and not just a list of them.

I hope this will be possible. Thank you.

 

 

 

 

 

CTCT Employee

Re: About Billing

Hi @sotoj,

 

Thanks for reaching out with your question about invoicing! Below is an image that shows you how to Opt in to emails for invoicing and payment:Invoice information.png

 

 If you have any other Billing inquiries, feel free to call in to a Billing specialist, their hours and numbers are listed here.

 

 

 

 

Gwendolyn B
Customer Engagement Specialist
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Highlighted
Visitor

Invoices

Hello,

Where do I go to find my account invoices? There used to be a tab or link that said "Account" or "My Account." Thank you!

Moderator

Re: Invoices

Hello @ScottC838. I see that you did get in contact with our Support team and I hope that they were able to assist you. I also wanted to reply here as well in case another customer came into the Community with the same question.

 

You can print invoices by going to the profile icon in the top right corner of your account and going to My Account. From there, you will click on View Billing Activity/Statements and select a time frame that you are interested in. Then click on Print and select what document you would like to print. 


Caitlin M.
Community & Social Media Support

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Occasional Visitor

prior invoice

I have received the July invoice but I need the June invoice, would it be possible to send me the June invoice?
Moderator

Re: prior invoice

Hello @JillA81,

I would be happy to assist you today. You can check your billing activity, including invoices by going to the My Account area. The picture below will highlight the steps to take to find it:

2017-07-25_18-09-40.jpg

Once you click on "View Billing Activity/Statements" and choose a period of time to view you will see an option for "Invoices."

 


Nick S.
Social Media & Content Manager

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All Star

my account details of payments

Seems like you are trying to make it hard for me to figure out how much I was paying per year for the past few years vs. how much you are charging me now. Please make it more user friendly - I don't want to spend time trying to figure out what you are hiding from me!
Moderator

Re: my account details of payments

Hello @VictoriaB3,

 

I am sorry for any difficulty in finding your billing information. We certainly don't want to hide anything from you! 

 

When you're on the My Account page, click on View Billing Activity/Statements in the bottom left.

2017-07-25_18-09-40.jpg

 

Once you're there you can use the calendar function to look at your billing activity in twelve month increments up to four years past. 

 

2017-07-26_18-58-08.jpg


Nick S.
Social Media & Content Manager

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

Anyone can be a marketer! Visit our Blog & Resources page to brush up on the latest tips and tricks.

Please re-active the automated invoice feature to email upon billing

I used to receive the monthly invoice in my inbox every month, out of a sudden I have stopped receiving the automated monthly billing/incoice from constant contact and I had to manually log in every month to print the bill/invoice for company claims. 

It is not in my spam and I have constantly re-requested for the feature to be re-instilled for the past 4 months.

Please Look into this.

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