I'm not in the My Account page because there isn't one. This is what the menu looks like...
The gray menu at the top is not visible on the dashboard either. I have to click to a campaign email page to see it. There seems to be a bug with the menus.
Thank you for the screenshot. That is helpful. When I checked your account I did notice the navigation bar at the top was missing in some areas. I changed a setting for your account that now makes the navigation bar appear regardless of what page you are on. That should help a bit ,at least!
As for "My Account." I apologize for my confusion. I was able to replicate what you showed in your screen shot. However, if you click on the "Campaigns" tab in the top left and then hover over the My Account icon in the top right, "My Account" should be visible then.
If that doesn't work we can definitely do additional troubleshooting.
Thanks, the menu is working now and I can get to the billing screen.
The email is already set up to send an invoice to me but I have not recieved any invoice emails since March 2017. I've checked my spam folder and there is nothing. Are you able to check if your server sent them?
Hi @Anyware_Web_Design. I'm sorry that you haven't received invoices in a few months. It's possible that your email client is blocking certain emails coming in from Constant Contact. We send from many different IP addresses and it's possible that one of these IP addresses is being blocked. I recommend that you whitelist Constant Contact in your security program. This can certainly help with the deliverability of your emails into your inbox, including emails regarding your billing.
Hi, I use gmail and I've searched my All mail folder for anything from constantcontact.com and there is nothing since March 2017. Gmail does not delete emails so if I received it it would be there.
Are you able to check if your server sent them?
I'm sorry, we don't have a way to check to see that our servers sent them here. Can you try to send another invoice and see if you receive the new email? Also, while I can't check the servers here, it is possible that our Deliverability team could look into this on your behalf to see if they are being sent. You may reach out to them at 866.433.8499. They are available Monday-Thursday 8am-10pm ET, Friday 8am-9pm ET, and weekends 10am-8pm ET. If you need anything else, please feel free to let us know. We are happy to assist.
I can definitely help you find the way to generate that invoice. Here is a graphic that shows you how to get to the View Billing Activity/Statements link:
Once you click on "View Billing Activity/Statements" and choose a period of time to view you will see an option for "Invoices."
Let us know if you have further questions about generating Invoices!
Welcome to Constant Contact! And to the Community! You can access your billing statements from the My Account page. I have highlighted the process in the picture below:
On the next page, once you have selected the time period of activity you want to see, it will give you the option to print it as well.